Customer Support Specialist
Chicago, IL, United States
Sorry, we were unable to find a matching job opening
Don’t let that stop you. Try again, and narrow or broaden your search this time.
Exact matches for your query ends here
Time to start afresh? Try again, and narrow or broaden your search this time.
Exact matches for your query ends here
Time to start afresh? Try again, and narrow or broaden your search this time.
Customer Support Specialist
Job Description:
Job Description Everyone needs a good support system, and we’re no different. What makes up a good support system? Great folks like you who strive to make good of any situation they’re faced with. You’ll be the front line of the Domino’s brand and learn everything there is to know about the company – and we mean everything . As the Customer Support Representative, you’ll handle customer concerns (phone, and email) speedily and accurately. We’ll need you to be creative, flexible, and of course, passionate about the Domino’s brand. Must be able to work 3:00 pm – 12:00 am as a starting shift Pay: $17/hour Job Responsibilities: Respond to customers over the phone, via e-mail or USPS mail in a professional manner Process customer cases using a customer relationship management system Perform data input in an accurate manner and within service levels Execute outbound calls to stores/customers for resolution of the issue Show empathy for customer concerns Make customer-appropriate decisions on reimbursement when necessary Keep abreast of all policy, procedure, and product changes Provide feedback for system enhancements, letters, processes, etc. Participate in team meetings/refresher training Qualifications: Qualifications To be successful in the Customer Service role here at Domino's, candidates will meet the following qualifications: Customer service experience a plus (interpersonal / caring/ listening / sincere concern for the customer) Proficient with computers and standard software packages (Word, Excel) Excellent oral and written communication skills Ability to effectively deal with difficult and high stress situations Creative problem-solving skills / quick thinking / practicality / decision making skills Flexibility / adaptability/ patience / high tolerance Time management / multi-tasking / organization Attention to detail Ability to handle high-volume calls/emails Ability to talk while typing (talk-type documentation) Additional Information All your information will be kept confidential according to EEO guidelines.
Lensa is a job search engine.
We are not an agent or representative of any employer.
#J-18808-Ljbffr