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m31.capital
Chicago, IL, United States
**Customer Support Specialist** Chicago, IL / Customer Support Customer Support / Full-Time FTX US is a US-regulated cryptocurrency exchange, built from the ground up. Its mission is for FTX US to grow the digital currency ecosystem, to offer US and international traders a platform that inspires their loyalty, and to become the market leading US
Job Source: m31.capitalJB Executives
Chicago, IL, United States
Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Support Specialist position might be what you are looking for! JB Executives is a small, but mighty market
Job Source: JB ExecutivesStreamline Healthcare Solutions, LLC
Oak Brook, IL, United States
Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organization’s to provide and coordinate all service delivery processes. Streamline has been offering softwar
Job Source: Streamline Healthcare Solutions, LLCUniform Teeth
Chicago, IL, United States
**Customer Support Specialist** at Uniform Teeth Chicago, Illinois **ABOUT UNIFORM TEETH** We believe that straight teeth have the power to transform lives by improving health and confidence. At Uniform Teeth, were on a mission to make access to high-quality orthodontic care easier and more affordable. Our proprietary use of 3D technology ca
Job Source: Uniform TeethTelassist
Chicago, IL, United States
Immediately hiring Full Time Customer Support Specialists at TelAssist!What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you! E
Job Source: TelassistMedtelligent
Chicago, IL, United States
Company Description Please note that we are NOT currently offering sponsorship for this position and all applicants must be currently based in the Chicago-land area or willing to relocate. This position is "in-office" for at least 90 days and then eligible for a hybrid schedule based on performance milestones. Medtelligent provides the most innov
Job Source: MedtelligentIntercom
Chicago, IL, United States
**Customer Support Specialist** at Intercom Chicago, IL **Communication has changed for people. Its changed for businesses, too.** Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycleacross acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to
Job Source: IntercomBuildout, Inc.
Chicago, IL, United States
**Customer Support Specialist** at Buildout Chicago ****About Buildout**** In 2010 Buildout pioneered commercial real estate (CRE) marketing automation. Today, with over 35,000 brokers and with 12 of the top 20 brokerages counted as customers, Buildout continues to be the leader in CRE marketing automation in addition to recently launching v
Job Source: Buildout, Inc.Des Plaines, IL, United States
Job Description:
General Responsibilities
Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. These requests are addressed via interaction with other operating departments and through the utilization of CARE (Web based Customer Relationship Management (CRM) Tool) and FleetWeb.
Enter customer requests in CRM tool and follow them through to completion
Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue
Respond back to customers on follow up communications related to non-strategic matters as instructed by team
Follow up with customers on requirements to fulfill requests initiated by internal departments
Process customer driven driver/vehicle data changes to include but not limited to:
Associated license and title state changes
License and title requests
Associated transportation requests with moving active vehicles to a new location or in and out of storage locations
Associated divert requests with redirecting on order vehicles to a new location
Mass driver/vehicle uploads
Enrollment of maintenance only vehicles
Vehicle termination requests
Assist with the follow up with internal operational groups and drivers as instructed. on:
Track customer and internal metrics
Assist with answering overflow customer telephone calls during peak call times
Create new reports and generate recurring reporting in support of customer requests
Create/Update/Maintain Customer Profiles as instructed
Assist with customer hierarchy structure changes that impact customer reporting, billing, permissions, pool naming conventions, etc.
Process maintenance agreement changes
Process Maintenance Document requests (i.e. maintenance coupon books)
Process Used Vehicle Fair Market Value (FMV) Quote requests via automated system
Scan and index documents as required
Escalate issues that impact service delivery
Display a positive and professional attitude at all times
Mandatory Requirements
Associate Degree Preferred Or Equivalent Work Experience
Fleet Management Industry experience a plus
One to two years of previous Customer Service Experience
Preferred Requirements
Aptitude for customer service and a high degree of professionalism
Diplomacy, tact and grace under pressure when working through urgent customer issues
Outstanding verbal and written communications skillsTime management skills along with excellent attention to detail
Ability to be flexible and adapt quickly in a fast-paced environment
Team player with strong collaborative skills
Energetic and pro-active: a driven, self-starter who can work independently and as part of a team
Proficient in Microsoft Word, Excel, Power Point and Outlook (Required)
Proficient in mail merge
Ability to cross reference spreadsheets/worksheets within Excel (i.e. vlookup)
EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
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Email Alert for Customer Support Specialist jobs in Des Plaines, IL, United States
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