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Helpdesk/Service Desk Support Engineer

San Antonio, TX, United States

Hi,

Hope you are doing good!!

I am

Ram

represented to Applab Systems, and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.

Job Title:

Helpdesk/Service Desk Support Engineer

Location:

San Antonio, TX

Job Type: 6-12+ Months

Job Description:

IT helpdesk (Service desk support, ITIL certification)

Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2

3 weeks per year: Monday 10pm

Thursday 6am; Friday 10pm

Monday 6am)

1+ years PC support experience, 6+ months call center support

1+ years of experience supporting PC operating systems including Windows 7 and Windows 10

1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones

6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.)

ability to create, edit, save, and send. Effective communication, efficient call handling

---

Ram Kumar

Applab Systems Inc.

Email

Phone:732-847-2075 Ext. 590

4365 Route 1 South, Suite 105, Princeton, NJ-08540

#J-18808-Ljbffr

Apply

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Helpdesk/Service Desk Support Engineer jobs in San Antonio, TX, United States

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