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ECI Software Solutions
New Orleans, LA, United States
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a custom
Job Source: ECI Software SolutionsProkeep
New Orleans, LA, United States
About Us Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in w
Job Source: ProkeepRippling
New Orleans, LA, United States
Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in wholesale d
Job Source: RipplingLiven Pty
New Orleans, LA, United States
Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in wholesale d
Job Source: Liven PtyPenn Foster
New Orleans, LA, United States
Job Description If you read the below description and feel this position excites you, but your experience does not add up 100%, we encourage you to still apply and tell us why! We look forward to learning what makes you passionate and purposeful. Customer Success jobs are ranked as one of the top 25 Best Jobs in America. According to a 2019 study b
Job Source: Penn FosterWaste Pro
Kenner, LA, United States
Job Description: Job information Customer Success Manager- New Orleans from the Company Waste Pro , this latest Customer Success Manager- New Orleans job vacancy is located in the city Kenner, LA located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree
Job Source: Waste ProProkeep
New Orleans, LA, United States
About Us Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in w
Job Source: ProkeepPenn Foster
New Orleans, LA, United States
Job Description Accepting external candidates who reside in New Orleans, LA or Austin, TX only and will be required to report to a Procore office on Wednesdays. Internal candidates are eligible to apply wherever you are located in the US. We’re looking for a Customer Success Manager - Mid Market to join Levelset, a Procore Company, in the Custome
Job Source: Penn FosterNew Orleans, LA, United States
Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in wholesale distribution. We envision a world where distributors use our tools to build deeper relationships, provide better service, and transact more easily with customers. We are post product, post revenue, and growing fast in the US and Canada.
Prokeep Values
Build Together . – Collaboration, camaraderie, and customer-focus are core to how we collectively work and win.
Own It. – Persistence and personal growth drive the results - and the rewards! - that we can all enjoy.
Be Humble. Be Human. – Respect and authenticity allow us to build meaningful and lasting relationships.
Have Fun! – Positivity, perseverance, and a bit of laughter all allow us to make an impact while enjoying the rollercoaster!
Position Overview
Reporting to the VP of Revenue Operations, the Customer Success Operations Analyst will be responsible for supporting the operational aspects of our customer success initiatives. This role will involve analyzing data, identifying trends, and implementing strategies to enhance the efficiency, scale, and effectiveness of our customer success processes. The ideal candidate will have a strong analytical mindset, experience optimizing operational systems and processes, excellent communication skills, and a passion for driving positive customer outcomes.
Your Mission
Analyze customer success data to identify key trends, insights, and areas for improvement.
Develop and maintain reports and dashboards to track customer success metrics and KPIs.
Collaborate with cross-functional teams to streamline processes and workflows related to customer onboarding, adoption, expansion, and retention.
Assist in the design and implementation of customer success programs, initiatives, and campaigns to help us attain company goals.
Conduct research and gather feedback from customers to understand their needs and preferences.
Provide operational support to the customer success team, including documentation, training, and troubleshooting.
Become an expert on our business data, process, systems, and our customers.
Help build and document internal processes and playbooks to drive efficiency, scale, and effectiveness.
Help review, design, implement, communicate, and train more efficient operational processes across the customer lifecycle.
Instill oversight and governance within customer success processes and pipelines.
Help Build and maintain scalable systems and processes in HubSpot, and other company systems, as an administrator for the Customer Success team.
Identify, recommend, plan, and implement a new Customer Success Platform (as needed) to further drive efficiency, scale, and improved customer experience.
Create/Update process and training documentation for the sales and customer success team.
Assist in project management of select department initiatives and key company objectives.
Qualifications
Bachelor’s degree in business administration, marketing, analytics, or related field.
2-5 years of proven experience building and designing automation methods or processes to drive efficiency managing and improving processes in a fast-paced environment.
CRM Admin or HubSpot experience required.
Experience with customer success platforms (ex: Gainsight, ChurnZero, etc.,) or CRM systems is a plus.
Strong proficiency in Excel and data visualization tools such as Power BI, Tableau, and Salesforce preferred.
Excellent communication and interpersonal skills with the ability to collaborate effectively across teams.
Detail-oriented with strong organization and time management skills.
Ability to work independently and prioritize tasks in a fast-paced environment.
Previous experience in Customer Success or SaaS Operations.
Working Relationship & Compensation
This is a full-time salaried position and may be performed remotely anywhere within the United States except the State of California. Prokeep offers generous health, vision, and dental benefits, life insurance, unlimited PTO, and equity in our fast-growing company.
Equity Package
Health, Dental, Vision, Short & Long Term Disability, Life and AD&D, Employee Assistance Program (EAP), 401(k)
Yearly Education Stipend
Unlimited PTO
The pay range for this role is:
80,000 - 90,000 USD per year (Remote - United States)
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Customer Success Operations Manager jobs in New Orleans, LA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.