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Prokeep
New Orleans, LA, United States
About Us Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in w
Job Source: ProkeepRippling
New Orleans, LA, United States
Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in wholesale d
Job Source: RipplingRippling
New Orleans, LA, United States
Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in wholesale d
Job Source: RipplingPenn Foster
New Orleans, LA, United States
Job Description If you read the below description and feel this position excites you, but your experience does not add up 100%, we encourage you to still apply and tell us why! We look forward to learning what makes you passionate and purposeful. Customer Success jobs are ranked as one of the top 25 Best Jobs in America. According to a 2019 study b
Job Source: Penn FosterWaste Pro
Kenner, LA, United States
Job Description: Job information Customer Success Manager- New Orleans from the Company Waste Pro , this latest Customer Success Manager- New Orleans job vacancy is located in the city Kenner, LA located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree
Job Source: Waste ProLiven Pty
New Orleans, LA, United States
Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in wholesale d
Job Source: Liven PtyProkeep
New Orleans, LA, United States
About Us Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in w
Job Source: ProkeepPenn Foster
New Orleans, LA, United States
Job Description Accepting external candidates who reside in New Orleans, LA or Austin, TX only and will be required to report to a Procore office on Wednesdays. Internal candidates are eligible to apply wherever you are located in the US. We’re looking for a Customer Success Manager - Mid Market to join Levelset, a Procore Company, in the Custome
Job Source: Penn FosterNew Orleans, LA, United States
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.
Who is ECI?
At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.
We offer competitive benefits focused on employee well-being, including paid volunteer time off!
We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.
Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie).
Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.
To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.
ECI is seeking a highly motivated, dynamic, high-energy professional to join our Customer Success team to lead customer success initiatives for our software products. This position will have the responsibility of executing strategies to proactively support our customers’ software adoption, drive customer engagement and growth, increase customer satisfaction, and reduce churn. Working at ECI is an opportunity to work in an established growing company and fast-paced work environment that provides challenging, creative, and interesting work, as part of a professional team.
Responsibilities:
Focus on customer retention by helping ensure that our customers are receiving the value from the products and services which they have purchased
Drive customer onboarding and ongoing engagement
Develop relationships with key customers, strategic partners, and relevant industry leaders
Foster relationships to create referenceable customer advocates/promoters
Participate in the hand-off process from sales to implementation to customer support
Track and report on product utilization, user engagement, and adoption of software modules
Review and maintain regular customer communication and help to manage expectations
Drive add-on revenue growth by helping customers understand the products and services we offer that will provide solutions to suit their business needs
Monitor customer health and communicate with customers and ECI team members to improve the customer experience
Capture and report new feature ideas and custom development requests
Conduct strategic business reviews/audits to gauge progress, identify areas for improvement, gather and maintain key metrics to achieve customer/company objectives
Knowledge, Skills, Ability, Education & Experience:
Experience working for a web-based product organization
A minimum of three years of account management or customer success experience
Excellent verbal & written communication skills are required
Strong interpersonal skills
Enthusiastic, self-starter, quick learner
Hard working & results driven
Good attention to detail
Professional & welcoming attitude
Conscientious
Excellent analytical & troubleshooting skills
Knowledge/familiarity with web applications
Understanding of business operations in manufacturing, distribution, or field services industry is an asset
Certification/Diploma/Bachelor degree in business, computer information systems, or a related field an asset
Able to work independently and manage multiple projects
Ability to negotiate and influence business decisions and directions
Proficient with contemporary productivity tools - e.g Office 365, SharePoint, SalesForce, Teams, web conferencing,
Ability to work effectively within a fast paced, changing environment that is experiencing high growth
Ability to travel to industry and department events 2-5 per year
#LI-REMOTE
In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.
#J-18808-Ljbffr
Customer Success Manager - Lasso jobs in New Orleans, LA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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Get ready to discover your next great opportunity.