IT Support Associate
Memphis, TN, United States
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Technical Support Specialist
Location: Memphis, TN, 38125
Duration: 9-Month Contract
Pay Range is $21.00 on W2
Job description:
Alternate Job Title : Desktop Support Technician, IT Help Desk, Technical Support Specialist, IT Support Technician,
Position Overview:
To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email, and technical support requests; and to document, track, and monitor issues ensuring a timely resolution
Responsibilities:
Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
Provides status and follow-up information to internal or external customers.
Escalates calls to the appropriate departments.
Documents customer issues in the call tracking system timely and accurate.
Assists in real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends to provide technically accurate solutions to customers.
Provides support after hours via on-call cell phone.
Qualification: High School diploma or GED is required.
Three (3) years of computer systems-related experience or equivalent combination of education and experience required to include two (2) years of propriety software support experience
(1) year of Windows operations system troubleshooting experience.
JURIS or claims management application experience preferred.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.