Field Service Engineer

Houston, TX, United States

Process Insights, Inc. ("PI") is a fast growing, innovative global company, focused on differentiated solutions and technologies used in chemical, petrochemical, industrial, semiconductor, agriculture, food & beverage, pharmaceutical and other continuous process industries. PI is a premier manufacturer of high-precision process analytical instrumentation used for gas and liquid measurement, and analysis of complex compounds. Our products provide mission-critical solutions across a diverse range of end-markets worldwide; ensuring safe operation, reduced disruptions, downtime, and lost productivity; all while managing increasing regulatory complexity and cost in industrial processes. PI Brands include Alpha Omega Instruments, ATOM Instrument, COSA Xentaur, Extrel CMS, LAR, Hygrocontrol, MBW Calibration, and Tiger Optics. Our global portfolio of trusted brands are known for their consistency, reliability, and exceptional services that add value to our end-user's applications and processes.

We currently have multiple openings for a Field Service Engineer for all brands within Process Insights. This role will be based in multiple territories/regions across the country, dependent on industry sector and product install-base within that territory. Candidates must reside in Houston, Texas.

The position of Field Service Engineer (FSE) is an integral role within the sales and services department and is the "first face" representing the Company when visiting Customer sites. The Field Service Engineer is responsible for building relationships with customers, performing the maintenance, repairs, training and remote services for PI's product lines in petrochemical, energy, and environmental applications, primarily domestic within the US and Canada but with a potential for occasional international travel. The Field Service Engineer is responsible for building relationships with customers. The position of Field Service Engineer requires 70% - 90% travel. The ideal candidate for this position will be a self-starter, self-managed, capable of handling multiple tasks in a fast-paced.

Primary Duties and Responsibilities:

Field Support: On-site repair of process and analytical instrumentation to include mass spectrometers, Calorimeters and Total Sulfur Analyzers

Emergency and preventive maintenance visits

Conversant in all product line applications to include moisture, O2 Analysis, Total Nitrogen, Sulfur, BTU Analysis and process control

Customer Support: Diagnose and prescribe corrective actions for instrument problems via telephone, email, and modem

Occasional weekend and evening phone support

Contribute to in-house and field training sessions

Maintenance of in-house analyzers (mass spectrometers, Sulfur/Nitrogen Analyzers, Moisture Dewpoint Analyzers)

Administration: Responsible for timely Scheduling of service calls/installations and Management of Calendar

Respond to customer RFQ including, spares, repairs, training, billable services

Generate Customer Service Requests (CSR)/ Return Material Authorization (RMA)

Submit accurate trip reports including lessons learned, time, and expenses

Support communication of technical related issues via preparation of Technical Support Bulletins

Contribute to the maintenance of user manuals

Serialize parts

Clean and maintain work area

Work with quality department to ensure part will meet specifications

Read blueprints, schematics, and technical orders to determine methods and sequence of assembly operations

Tests functional performance of completed assemblies using test equipment

Master of all steps of both electrical and hydraulic processes

Perform detail work in an accurate and organized manner

Establish and maintain interpersonal relationships by developing constructive and cooperative working relationships with others; and maintaining them over time

Assure appropriate use of the ERP system and adopts new business practices as part of newly modeled processes. Becomes a change-agent in support of new ERP practices

Perform physical activities that require considerable use of your arms and legs, and moving your whole body, such as lifting, balancing, walking, stooping, and handling of materials

Apply equal amounts of skills and dedication to all other duties as assigned

Requirements

Qualifying Attributes and Skills:

Chemical, Mechanical or Electrical Engineering degree preferred

Alternatively, Bachelor of Science in Biology or Chemistry Physics; or Associates in specialized technology; electronics, engineering, or physical science

Minimum experience of 3-5 years in related field

Must be knowledgeable of the mechanical functions of Process Instrumentation, swivels, both electrical and hydraulic

Ability to use measurement tools to inspect parts (i.e. calipers, dial gages, micrometers, etc.)

Minimum of 3-5 years of assembly experience in a field support capacity, installation, troubleshooting and/or similar

High level understanding of design engineering requirements and compliant system requirements. Ability to read blueprints and specifications a must

Ability to read, interpret and comprehend engineering prints / assembly drawings / BOM's

Understand the engineering and quality management system processes to ensure compliance to ISO regulations

Familiarity with ISO 9001 (ideally the 2015 standard)

Ability to understand Component Lists, Electrical Schematics, Piping & Instrumentation

Diagrams (P&IDs), Fabrication Drawings, Piping Isometrics, and General Arrangement Drawings

Extremely detail oriented. Precision is imperative

Professionalism, with excellent communication skills, both written and verbal

Ability to work well in a fast-paced environment under tight deadlines; and ability to meet deadlines

Strong problem solving and time management skills, a results-oriented work ethic, and ability to work alone with limited direct supervision

Fiscal and financial awareness is a must. Attention to cost and expense matters

Willingness to assist with tasks, even when the work is out of the scope of responsibilities

Ability to work with a technical staff and customers with varying experience levels

Adhere to Process Instrumentation Safety policies

Working conditions are normal for a manufacturing environment

Requires the use of safety equipment to include but not limited to eye safety glasses, hearing protection, work boots

Additional Requirements:

Ability and willingness to travel up to 90% as required

May require lifting (up to 50 lbs.), bending, and squatting and working in laboratory environments

Valid Drivers' License issued by state of residence and in good standing

Must comply with DISA or similar random testing agency for fulfilling site requirements

Process Insights Holdings is an equal opportunity employer with a generous compensation plan:

•Healthcare Insurance provided: Health, Dental and Vision Plan

•Elective deductions for Flexible Spending and Dependent Care Accounts

•Company Paid Life Insurance (1X), Short and Long-Term Disability

•401(k) Retirement Savings Plan with matching Employer contribution

•Paid Holidays and Vacation.

•Excellent earning potential with qualifying, performance-based annual bonuses

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