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Field Service Engineer

Houston, TX, United States

Job Description Job Description The Bradbury Co., Inc. is recognized around the world as the leader in quality roll forming solutions. We are a family-owned company located in Moundridge, KS. Our headquarters in employs around 350employees. Join our team!

SUMMARY

Perform support functions for equipment installation start-ups, warranty visits, and upgrades at customers' facilities. Will work with various departments while on-site for completion and equipment sign-off. Travel is required for a minimum of 65-75% of the time for projects.

*RELOCATION NOT NECESSARY*

Field Service Engineers can retain their residence anywhere in the US. Travel to customers' facilities is company paid. Occasional trips to headquarters in Kansas will be required at the company's expense for out of state employees.

ESSENTIAL FUNCTIONS

Travels for field service and warranty issues to customer sites

Assists Technician with projects when not traveling

Works with customer personnel to gain approval of the equipment in the customer's plant

Works with the customer personnel to complete operator and maintenance training in the customer's plant

Completes testing or repairs of equipment with budgeted hours and timeline in mind

Review manuals and spare parts lists with customers

Ensure safety protocols are followed so there are zero lost time accidents

Follows department standards and guidelines

Contributes to meeting the annual Customer Services sales goal

Directly accountable for managing self and leading others towards the advancement of our Vision, Mission and Values & Beliefs

SKILLS & ABILITIES REQUIRED/PREFERRED

Skilled and Experienced in operating Microsoft Office Suite of Products and Syteline ERP system

Mechanical, Electrical, and Hydraulic/Pneumatic skilled knowledge and experience

Knowledge of reading Foundation, Hydraulic, Pneumatic, and General Arrangement drawings and answering questions

Skilled in the Process Flow of remote troubleshooting

Strong verbal and written communication skills

Takes the lead in the completion of issues

Skilled and Experienced to collaborate with a Cross Functional Team within The Bradbury Group

Knowledge and Experience to discern what is right and fair for the long-term success of a Customer Relationship

Skilled and a Leader in using mechanical prints to troubleshoot

Ability to communicate with Bradbury vendors

Knowledge of domestic and international shipping

Skilled at navigating customer service equipment books

Fully understand and be able to instruct Test Technicians I & II on operator controls and equipment operation

Ability to negotiate with customers when and where it is required, with Bradbury's best interest in mind and to bring a fair and reasonable resolution to our customers

EDUCATION/TRAINING REQUIRED/PREFERRED

Prefer formal industrial-related training - machining, electrical, mechanical, fluid power, controls, and/or industrial machine maintenance

TRAINING

For a period of 3-9 months, training will take place at headquarters in Kansas. Training will consist of time learning our equipment, systems, processes, and procedures under the guidance of experienced employees.

OTHER COMPETENCIES & REQUIREMENTS/PREFERENCES

Technical Capacity

Ethical Conduct

Communication Proficiency

Results Driven

Initiative

Customer/Client Focus

Problem Solving/Analysis

Time Management

Willing to learn new concepts and skills.

Self-starting personality

Prefer previous assembly or repair experience with rollforming, FMS, leveling, and coil processing equipment

Must be willing and able to travel for extended periods of time (domestic and international) 65-75% of the time, and up to 100% of the time

Directly responsible for maintaining a valid driver's license with the ability to rent vehicles and drive Bradbury Company vehicles for work-related travel

Directly responsible for maintaining a valid passport

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position is very active and requires bending, kneeling, stooping, crouching, crawling, twisting, and climbing all day.

The employee must lift and/or move 10-20 pounds constantly, frequently lift and/or move 20-50 pounds and occasionally exert (pushing/pulling) 50-100 pounds of force.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at job and customer sites. The noise level in the work environment and job sites can be loud.

BENEFITS

Competitive salary with annual performance evaluations

Health Insurance Health, dental, vision, and prescription drug insurance

No Waiting Period

Coverage starts on the first of the next month following day 1 of employment

Company-Paid Life Insurance

Roth & 401(k) + Company Match

PTO All new hires start with 80 hours of PTO on day 1

Paid Holidays

Safety Shoe Allowance of $150/yr

Tuition Reimbursement

Reduced Fee Child Care at Cradle to Crayons in Moundridge, KS

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Field Service Engineer jobs in Houston, TX, United States

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