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BrightSpring Health Services
Tempe, AZ, United States
SERVICE DESK ENGINEER Job Locations US-AZ-TEMPE ID 2023-128321 Line of Business OnePoint Patient Care Position Type Full-Time Our Company OnePoint Patient Care Overview OnePoint Patient Care is one of the pioneers in the hospice industry. Specializing in providing hospice pharmacyservices since the Medicare benefit started in the 1980s
Job Source: BrightSpring Health ServicesOnePoint Patient Care
Tempe, AZ, United States
Our Company OnePoint Patient Care Overview OnePoint Patient Care is one of the pioneers in the hospice industry. Specializing in providing hospice pharmacyservices since the Medicare benefit started in the 1980s, OnePoint Patient Care has grown to become one of theleading hospice pharmacies in the country. Our commitment to quality and superior
Job Source: OnePoint Patient CareInsight Global
Phoenix, AZ, United States
Job Description A company in Phoenix, AZ is looking for a Service Desk Engineer to. This is a technology concierge position, and you will be receiving tickets from Colleagues. Your responsibilities include imaging computers, shipping and receiving, working and resolving request tickets, equipment inventory and validation. This is an onsite positio
Job Source: Insight GlobalBrightSpring Health Services
Tempe, AZ, United States
Our Company OnePoint Patient Care Overview OnePoint Patient Care is one of the pioneers in the hospice industry. Specializing in providing hospice pharmacyservices since the Medicare benefit started in the 1980s, OnePoint Patient Care has grown to become one of theleading hospice pharmacies in the country. Our commitment to quality and superior ser
Job Source: BrightSpring Health ServicesJobRialto
Scottsdale, AZ, United States
Job Description: • Handling all the Inbound calls, chat and emails in service desk • Manage tickets that L1 engineers need assistance • Handling Basic L1 queries from end users • Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures • Diagnose and quickly resolve a wide range of Windows applica
Job Source: JobRialtoJobRialto
Scottsdale, AZ, United States
Job Description: •Handling all the Inbound calls, chat and emails in service desk •Manage tickets that L1 engineers need assistance •Handling Basic L1 queries from end users •Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures •Diagnose and quickly resolve a wide range of Windows applications
Job Source: JobRialtoAxelon
Scottsdale, AZ, United States
The Service Desk Analyst I answers inbound support calls, work with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or escalate incidents when appropriate. In addition, the Service Desk Analyst I participates in a support on-call rotation facilitating off-hour work functions in supp
Job Source: AxelonTEKsystems
Phoenix, AZ, United States
Description: A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues for our end users. Scope: Tier 1 & 2 IT Support Desktop-foc
Job Source: TEKsystemsTempe, AZ, United States
Our Company
OnePoint Patient Care
Overview
OnePoint Patient Care is one of the pioneers in the hospice industry. Specializing in providing hospice pharmacyservices since the Medicare benefit started in the 1980s, OnePoint Patient Care has grown to become one of theleading hospice pharmacies in the country. Our commitment to quality and superior service is unsurpassed in theindustry.
OnePoint Patient Care, LLC is looking for a customer service oriented help desk specialist to provide technical supportto users in an efficient and accurate manner. Help desk personnel need excellent problem-solving, communication andinterpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a teamenvironment. This role will provide first line support services to both internal and offsite clients who are experiencingtechnical problems Requests include connectivity, access, computer hardware, operating system, and softwareapplication functions. You will also solve basic technical problems and be responsible for fielding, diagnosing andsolving customer requests and issues via phone and email.
Responsibilities
Manage effectively the resolution of support issues that are reported in an efficient manner
Act as a technical authority, providing expertise to both team members and clients
Ensure that we surpass our customer's expectations
Communicate clearly to all stakeholders
Typical Work Activities:
Logging incoming customer communication, taking ownership of, and working on support requests.
Keep customers informed in a professional manner ensuring accuracy of detail.
Troubleshooting problems and providing advice on the appropriate action.
Accurately record time activity in line with procedures.
Accurately record all customer communications using the appropriate Service Desk software.
Installing, supporting and providing routine maintenance to hardware and software.
Analyzing and resolving faults ranging from a major system crash to a forgotten password.
Ensure that documentation and job notes are kept up-to-date and accurate.
Other duties as and when required by the management.
Qualifications Excellent attitude, great phone etiquette.
Team player with the ability to motivate and educate other team members in principles of servicedelivery excellence.
Ability to demonstrate clear & confident communication skills both written and verbal.
Ability to deal with problems and technical issues in a friendly, calm and reassuring manner.
Excellent problem solving ability. A proactive thinker who encompasses the "bigger picture".
Passion for IT and technology, and a drive to help customers take advantage of new solutions.
An enthusiastic, thorough and methodical approach to problem solving.
Ability to multi-task, prioritize and escalate accordingly.
Self-motivated.
Ability to learn new skills quickly - for example, supporting new applications.
Tenacity and dedication to pursue an issue from beginning to end.
The initiative and reliability to work unsupervised on many occasions.
Windows 7 / 8 / 10 Pro.
Office 2007 / 2010 / 2013.
Windows Server 2008 / 2012 (advantageous) administration, build and maintenance.
Strong understanding and working knowledge of Active Directory, exchange mailbox administration,DNS, group policies, domain controllers.
Good knowledge of Routers, Firewalls, Switches, VPN devices and wireless and other networkingtechnologies.
Basic understanding of backups and restoration methods.
The ability to articulate at a technical level appropriate to the circumstances - e.g. for clients withvarying levels of IT knowledge & competence.
Natural interest in IT with a desire to stay abreast of new technologies.
Minimum 3 years of experience in an IT support role, or similar, for a widely dispersed and large userbase.
Bachelor's Degree or equivalent training and experience.
Able to lift and/or carry up to 35 pounds.
About our Line of Business
About OnePoint Patient Care
OnePoint Patient Care is the nation's leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services - offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for more than 32,000 patients per day. Through its Concierge PBM, Next Day Valet mail order and Direct Express local services, OnePoint serves more than 350 hospice programs and is available in 50 states.
OnePoint was one of the first pharmacies to begin serving the hospice industry when the Medicare hospice benefit began in the 1980s. Today OnePoint has grown to be one of the leading national hospice pharmacies with 15 locations strategically positioned throughout the United States, with additional plans for expansion. For additional information on what OnePoint can do, visit www.oppc.com or call (866) 771-OPPC. Follow us on Facebook, Twitter, and LinkedIn.
SERVICE DESK ENGINEER jobs in Tempe, AZ, United States
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