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BrightSpring Health Services
Tempe, AZ, United States
SERVICE DESK ENGINEER Job Locations US-AZ-TEMPE ID 2023-128321 Line of Business OnePoint Patient Care Position Type Full-Time Our Company OnePoint Patient Care Overview OnePoint Patient Care is one of the pioneers in the hospice industry. Specializing in providing hospice pharmacyservices since the Medicare benefit started in the 1980s
Job Source: BrightSpring Health ServicesOnePoint Patient Care
Tempe, AZ, United States
Our Company OnePoint Patient Care Overview OnePoint Patient Care is one of the pioneers in the hospice industry. Specializing in providing hospice pharmacyservices since the Medicare benefit started in the 1980s, OnePoint Patient Care has grown to become one of theleading hospice pharmacies in the country. Our commitment to quality and superior
Job Source: OnePoint Patient CareInsight Global
Phoenix, AZ, United States
Job Description A company in Phoenix, AZ is looking for a Service Desk Engineer to. This is a technology concierge position, and you will be receiving tickets from Colleagues. Your responsibilities include imaging computers, shipping and receiving, working and resolving request tickets, equipment inventory and validation. This is an onsite positio
Job Source: Insight GlobalBrightSpring Health Services
Tempe, AZ, United States
Our Company OnePoint Patient Care Overview OnePoint Patient Care is one of the pioneers in the hospice industry. Specializing in providing hospice pharmacyservices since the Medicare benefit started in the 1980s, OnePoint Patient Care has grown to become one of theleading hospice pharmacies in the country. Our commitment to quality and superior ser
Job Source: BrightSpring Health ServicesOnePoint Patient Care
Tempe, AZ, United States
Our Company OnePoint Patient Care Overview OnePoint Patient Care is one of the pioneers in the hospice industry. Specializing in providing hospice pharmacyservices since the Medicare benefit started in the 1980s, OnePoint Patient Care has grown to become one of theleading hospice pharmacies in the country. Our commitment to quality and superior
Job Source: OnePoint Patient CareJobRialto
Scottsdale, AZ, United States
Job Description: •Handling all the Inbound calls, chat and emails in service desk •Manage tickets that L1 engineers need assistance •Handling Basic L1 queries from end users •Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures •Diagnose and quickly resolve a wide range of Windows applications
Job Source: JobRialtoAxelon
Scottsdale, AZ, United States
The Service Desk Analyst I answers inbound support calls, work with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or escalate incidents when appropriate. In addition, the Service Desk Analyst I participates in a support on-call rotation facilitating off-hour work functions in supp
Job Source: AxelonTEKsystems
Phoenix, AZ, United States
Description: A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues for our end users. Scope: Tier 1 & 2 IT Support Desktop-foc
Job Source: TEKsystemsScottsdale, AZ, United States
Job Description:
• Handling all the Inbound calls, chat and emails in service desk
• Manage tickets that L1 engineers need assistance
• Handling Basic L1 queries from end users
• Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
• Diagnose and quickly resolve a wide range of Windows applications issues
• Good troubleshooting knowledge on internet and VPN issues
• When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Knowledge on POS related issues and troubleshooting them
• Knowledge of Citrix and VPN
• Customize & configure desktop hardware to meet specifications and business standards
• Email account administration, i.e., account creation and management and distribution lists on Office 365
• Robust queue management ability
• User account administration, i.e., account creation and management and password resets on Active Directory
• Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
• Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool
• Basic knowledge of Networking, Virtualization, Mac OS, Web Based and Installable applications
• Good understanding of computer systems, mobile devices and other tech products
• Efficiently manage technical escalations
• Good knowledge on Incident Management
• Strong ability to quickly co-ordinate MIM tickets by engaging relevant resolver teams
• Good Knowledge in Intune tool Device enrollment
Customer Focus
• Providing timely and accurate resolution of technical issues experienced by the Users.
• Excellent communication skills.
Must be able to demonstrate a customer first approach to support
• Identify and escalate severe issues, which could cause production impact.
Natural aptitude for trouble shooting & problem solving
Have solid experience in a helpdesk or technical support environment
Excellent skills on managing queues in service desk
Technical Skillset - Good to Know
Active Directory
Citrix
O365
POS (Point of sale)
SCCM
Intune
Windows Devices
Microsoft Windows
Mobile Operating Systems (Android/iOS)
SharePoint
Knowledge of Laptop/Desktop/Tablet issues
VPN Troubleshooting
Mobile Device Management
Excel Reporting (Good to have)
Required Background Experience
Any Graduate
0-3 years in a service desk environment
Hands on experience working in ITSM tools like Service Now, Remedy etc.
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Education: Bachelors Degree
Additional client information:
Service Desk Engineer jobs in Scottsdale, AZ, United States
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
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