Service Specialist

McLean, VA, United States

About Client:

Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies-helping them streamline the administration of business operations.

Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.

Rate Range: $17-$19/Hr

Job Description:

Responsibilities and Essential Functions:

Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy.

Maintain a positive team-player mentality.

Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.

Deliver on service commitments in a timely and accurate manner.

Invest proper effort and QC approach to deliver highest quality work and service.

Comply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook.

Copy/Print Services: Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests.

Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.) Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift.

Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests.

Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm.

Specific duties as assigned.

Required Characteristics and Credentials: High School Diploma or equivalent

Minimum of 1 year professional level work experience Previous experience in a client service oriented field preferred Willingness and ability to learn new skills be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

Ability to learn skills quickly Flexibility in dealing with simultaneous projects Attention to detail Ability to function with a high level of patience, tact and diplomacy in handling any "complaint situations"

Ability to lift or move 40 lbs. or greater Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs.

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.) Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.

Reading, writing, and arithmetic skills required Visual acuity

Able to convey information and ideas through speech in ways that others will understand

Able to listen to and understand information and ideas presented through spoken words and sentences

Able to speak clearly so listeners understand, identify and understand the speech of another person

Excellent organizational skills Strong initiative required; ability to work independently with minimal direct supervision

Top 3 Required Skills: Client scanning project

Some knowledge of printing is a plus

Great communicator

Admin experience

About ApTask:

Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected] .