Director, Organizational Change Management Consultant

, NY, United States

Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. The Role Kyndryl’s professional services arm Kyndryl Consult is seeking an experienced Organizational Change Management Consultant to help drive exceptional customer IT outcomes, guide clients through manage services transitions, reduce risk, deliver operational excellence, continuously measure, and achieve transition value while solving their mission critical challenges within the healthcare industry. Leveraging Kyndryl’s mission critical global strength and the leading technology capabilities of our Global Practices (Cloud, Mainframe, Networking and Edge, Data & Application, Security & Resilience and Digital Workplace).

Experienced Organizational Change Management Consultants are part of the high growth Consult business and participate and lead multi-disciplinary teams on complex consulting engagements and are accountable for creating and positioning value on Kyndryl’s largest accounts and opportunities. You will have exposure to senior leaders internally and within customers in a start-up-like environment, within the world’s largest mission critical IT operations and infrastructure services firm.

As an Organizational Change Management Consultant focused on the healthcare industry, you will play a vital role with the industry client and Kyndryl account teams, building senior level relationships and driving value-based outcomes. You will have opportunities to lead small teams of practitioners on multiple projects advancing your career in one of the fastest growing IT consulting businesses globally.

Key Responsibilities include: Lead or manage the OCM activities on a high-complexity, transition, or program-wide change for technology within the healthcare industry.

Function well in a highly matrixed organization and synthesize direction from multiple sources.

Work directly with sponsors/business owners of the change; understand goals for the change and be able to translate them into impacts to the organization.

Lead or help manage other OCM resources in the same work stream.

Work in concert with the OCM team to help mature the discipline through observation of areas in need of improvement and suggestions for maturing the processes or tools.

Assess and manage risks based on adoption of change within healthcare organizations for technology implementations.

Assess audience readiness for the change including identifying people-side risks and anticipated points of resistance within healthcare organizations; evaluate the results and present findings.

Develop an actionable change management strategy for the change based on situational awareness.

Develop/manage communication and training plans that utilize various channels and are consumable by specific audiences.

Oversee deliverables against the communication plan, crafting or coordinating clearly articulated messages that prepare and motivate users for adopting the change.

Oversee development of training materials or coordinate with training resources to help ensure users have the knowledge and ability necessary to successfully adopt the implemented changes; deliver training as needed.

Identify resistance and/or performance gaps, and work to develop and implement responsive actions.

Your Future at Kyndryl

As an Organizational Change Management Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. If you are hired, the anticipated compensation range for the position $154,710 to $371,300 is based on a full-time schedule. Your ultimate compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. If this is a sales role, you may be eligible for additional incentive compensation opportunities. For non-sales roles, you may be eligible for Kyndryl’s Growth Driven Profit-Sharing plan. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Bachelor's degree or equivalent experience leading OCM.

7+ years of experience supporting an organizational change management effort within the scope of healthcare technology

Solid understanding of how people/roles within healthcare that go through change and the change process.

Ability to interact with healthcare leadership and staff at all levels; strong personal presence.

Ability to establish and maintain strong relationships with healthcare professionals.

Strong problem solving and root cause identification skills.

Excellent communication and interpersonal skills.

Excellent active listening skills.

Preferred Technical and Professional Experience Formal training in an organizational change methodology

Ability to clearly articulate messages to a variety of audiences using various channels

Ability to develop and deliver clear, concise training materials

Strong meeting facilitation and presentation skills

Familiarity with project management approaches, tools and phases of the project lifecycle

Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.

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