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QGenda
Atlanta, GA, United States
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With
Job Source: QGendaInterra International
Atlanta, GA, United States
The Customer Support Specialist is responsible for supporting efforts to provide best in class customer service to large and strategic external customers, including preparation of reports, tracking and tracing shipment information with carriers and updating the system as needed. Additionally they coordinate with internal team members to ensure info
Job Source: Interra InternationalDoverSolutions
Atlanta, GA, United States
Job Summary Provide on-site customer service support in the installation set-up and scheduling for current retailers. Position typically addresses issues of moderate complexity, receiving general information from retailers. This position will interact on a consistent basis with incoming calls from retailers who have new machines installed . This p
Job Source: DoverSolutionsComponentcontrol
Atlanta, GA, United States
** Customer Support Specialist** **Job Category****:** Sales & Marketing **Requisition Number****:** CUSTO001633 Showing 1 location **Job Details** **Description** **FlightBridge Customer Support Specialist** FlightBridge is the only online booking tool completely tailored to private aviation. Aircraft operators and FBOs now
Job Source: ComponentcontrolInsight Global
Atlanta, GA, United States
Responds to inbound customer support phone calls and email messages from the Banks members, sponsor organizations, and other related parties. Work with online systems including the Banks deposit system, online banking/member services portal, Affordable Housing Program (AHP) portal, self-service wires portal, security access management system, token
Job Source: Insight GlobalDeluxe Corporation
Atlanta, GA, United States
Now is your chance to join an experienced team in an organization that drives change. We’re a company that’s consistently on top employer lists because we put our employees first. There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe,
Job Source: Deluxe CorporationDeluxe Corporation
Atlanta, GA, United States
Now is your chance to join an experienced team in an organization that drives change. We’re a company that’s consistently on top employer lists because we put our employees first. Why join us: There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a fe
Job Source: Deluxe CorporationInsight Global
Atlanta, GA, United States
Job Description Responds to inbound customer support phone calls and email messages from the Bank's members, sponsor organizations, and other related parties. Work with online systems including the Bank's deposit system, online banking/member services portal, Affordable Housing Program (AHP) portal, self-service wires portal, security access manag
Job Source: Insight GlobalAtlanta, GA, United States
**Position:** Customer Support Specialist **Location:** Atlanta, GA
**Job Id:** 196 **# of Openings:** 2 Customer Support Specialist Atlanta, GA About Ware2Go Ware2Go is a UPS company making warehousing, fulfillment, and 1-2 day delivery easy and affordable for businesses of all sizes. We simplify the end-to-end supply chain for merchants with a fully connective technology platform, a nationwide network of warehouses, and a flexible business model that eliminates contract terms and upfront investments. We connect merchants with warehouse partners across the country so they can get closer to their customers and offer the faster shipping speeds that customers love. Ware2Go has grown 700% in the last year and we plan to grow faster in the year to come. This is a great opportunity for a seasoned and confident Client Support Specialist to step into a high impact role and grow a business that is changing an industry. Position Summary: We are looking for an exceptional Customer Support Specialist to manage streamlined customer support operations and help prepare Ware2Go for rapid growth. Key Responsibilities: Respond to customer inquiries from multiple channels (phone, email, Live Chat) Take ownership of customers issues and follow problems through to resolution Track and respond to customer inquiries and support cases using Salesforce Service Cloud Work with the Ware2Go product, sales and operations teams to troubleshoot customer issues Respond to customer inquiries in a timely fashion according to our SLAs. Help the Ware2Go team create documentation and SOPs (Standard Operating Procedures) for customer support issues Develop service procedures, policies and standards Able to set and meet deadlines per internal and external customer expectations Help drive continuous improvement of our business systems and processes Contribute to the content and general organization of documents related to Customer operations, including SOPs, email templates, internal knowledge base articles, and more. Support the Ware2Go team with other operational tasks when necessary Required Qualifications: Bachelors degree required 3+ of relevant professional work experience in customer support or operations Excellent grasp of technology and applications including Salesforce, Excel, Slack, etc. Ability to create, implement, and document new processes and support-related procedures Service-oriented approach to working with customers Extremely organized, detail-oriented and able to manage time effectively Start-up work experience highly preferred; must have demonstrated the ability to thrive in a dynamic, fast-paced environment Excellent written and verbal communication skills; proficiency in English A self-starter, able to work independently; a strong individual contributor and a team player Experience providing support in a B2B eCommerce environment (such as shipping, billing, claims, general case management) Experience using Salesforce Sales and Service Cloud Knowledge of 3PL / warehouse operation administration, logistics or fulfillment support EEO Statement Integrated into our shared values is Ware2Gos commitment to diversity. Ware2Go is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Ware2Go has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To all recruitment agencies: Ware2Go only accepts resumes from agencies on the Ware2Go or UPS preferred supplier list. Ware2Go is not responsible for any fees or charges associated with unsolicited resumes.
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Customer Support Specialist jobs in Atlanta, GA, United States
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