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Catering Sales & Events Manager

Charlotte, NC, United States

Book group events within the group booking parameters, ensuring that sales progress seamlessly and accurately by following established process and procedures

Gather and input all important customer data to plan appropriately (e.g., customer's goals, specific needs, key account info, etc.)

Maintain the CRM for the HOST Catering Kitchen.

Closes sales by collecting client deposit and signed contract

Provide accurate, complete Event Coordination, and communicate with the Food & Beverage team by utilizing standardized processes.

Manage the Event Coordination to ensure events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy

Following up on events with thank you cards and by soliciting guest feedback

Confirm final billing accuracy prior to and then process the final bill

Handle event planning aspects prior to the business turning over for business booked in advance (greater than one year out)

Gain and maintain an understanding of the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply, and demand etc.) and sell against them

Represent sales department at staff and stand-up meetings and report on sales activity

Work to develop new or existing policies and procedures as determined by need to enhance the productivity of the event process

Ensure site inspections/visits; verify that the business is turned over properly and in a timely fashion for quality service delivery

Adhere to all standards, policies, and procedures

Attend and participate in weekly manager meetings as required

Planning menus

Advertising vacancies and recruiting staff

Making sure that staff is fully trained

Keeping staff motivated to provide the highest standard of service

Managing FOH service and delivery staff schedules

Assist with financial planning and managing budgets

Meeting with customers

Discussing contract requirements with customers

Serves as FOH Manager of the HOST Catering Kitchen

Organizes and submits weekly AP Packet

Submits daily tips for Delivery Drivers

Daily Operations with the VR restaurants at the HOST office

Facilitates and HOST events at the office (i.e., Lunch and Learn, Employee Appreciation, etc.)

Catering Sales & Events Manager Compensation Package:

Base salary approximately $55,000 - $60,000

Typical work week is M-F; but business volume may necessitate night and weekend hours based on events

PHYSICAL REQUIREMENTS:

Able to speak, read, write and understand the primary language of the work location

Reach, bend, push & pull items for up to 2 hours each day

Able to use fingers, hands, arms and shoulders repetitively for up to 6 hours each day

Able to stand and exert well-paced mobility for multiple hours in length

Must have a sense of balance, able to bend, kneel and lift items frequently weighing up to 35 pounds

Able to drive from company office to visit clients

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