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Insight Global
Melrose Park, IL, United States
* Assist customers and business partners via telephone and email * Handle customer complaints in a calm, professional manner * Diagnose, assess, and resolve problems or issues * Monitor progress of delivery routes * Scan haul-away pods and verify stamps * Process changes or cancellations to delivery orders We are a company committed to creati
Job Source: Insight GlobalBarentz
Lisle, IL, United States
**Customer Service Representative** **Qualifications** High school or equivalent (Preferred) Customer Service, Sales Support, or Inside Sales: 3 years (Preferred) non-Retail/non-Hospitality Customer Service: 3 years (Preferred) **Full Job Description** We are looking to add to our team a full-time Customer Service Representative who will be respons
Job Source: BarentzSam's Club
Brookfield, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Niles, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Bartlett, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Maywood, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubYoung Dental
Algonquin, IL, United States
>> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:1634Job Location:Algonquin, ILDescription **Company Overview** **Role Overview** We are looking for a Customer Service Representative who thrives in a fast-paced role to join our team. The Customer Service Representative will support o
Job Source: Young DentalAGI
Rolling Meadows, IL, United States
Description Customer Service Representative - BEST OFFICE - Paid Training AGI in Rolling Meadows, IL is seeking a Customer Service Representative to join our vibrant team. Our company prides itself on a supportive and inclusive work environment that values teamwork and growth. As a CSR, you will be at the forefront of providing exceptional servi
Job Source: AGISchaumburg, IL, United States
Position title Customer Service Representative **Job Mission:**
The Customer Service Representative plays a critical role in supporting the Account Manager in exceeding customer expectations through resolving issues, inputting accurate orders into the Fastmore TMS, and troubleshooting tasks alongside the Fastmore team.
**Key Responsibilities:**
* Schedule appointments and input load entries consistent with department process flows and customer requirements.
* Diagnose, assess, and resolve issues for your clients M-F, and as needed.
* Communicate clearly, directly, and timely with customers and co-workers through instant messages, emails, phone calls, videocalls, and in person.
* Build relationships and provide excellent customer service.
**DATA INTEGRITY AND QUALITY**
* Consistently achieves data integrity and meets activity timeliness, quality metrics, and goals.
* Follows processes and procedures in servicing workflow, maintaining appropriate and clear documentation of customer conversations, taking appropriate action, and following up as requested.
* Utilizes internal resources for identified processes to ensure efficiency and consistency in execution.
**PEER RELATIONSHIPS AND SELF-DEVELOPMENT**
* Participates in development by attending courses, seminars, classes, and webinars to enhance skills and knowledge.
* Provides feedback and shares information at team meetings.
* Suggests business process improvements to gain efficiency within the role.
* Successful and effective working relationships with our internal team (Leadership, Business Development, Account Managers Carrier Sales), our Clients and our Carriers
**Job Requirements:**
* Associates Degree or 2 years equivalent in Customer Service field
* Availability to respond to client escalations after traditional work hours.
**Technical Requirements:**
* Microsoft office: Word, Excel, Powerpoint
**Key Competencies:**
**Problem Solving**: Enjoys the process of finding solutions to difficult or complex issues. Does not quit. Sees issues through until the end.
**Empathetic:** Is able to understand situations from someone elses perspective. Has a passion for providing an extraordinary customer experience.
**Process Driven**: Has the ability to perform work independently by following an associated process strictly and persistently.
**Organization**: Is disciplined and methodical. Detail-oriented. Is organized and orderly. Checks thoroughly to avoid mistakes. Task-oriented.
**We offer our team:**
**** Competitive compensation packages
**** Incentive structure
**** Health, dental, vision and life insurance
**** Casual work environment
**** PTO and paid holidays
**** 401(k) and company match
**** Team socials
**** Gym membership reimbursement
**** Employee referral bonus
Fastmore Logistics is a fast-growing third-party logistics provider servicing freight forwarders and shippers across the US. In 2019 Fastmore was recognized as one of Chicagos Best & Brightest companies to work for and made the list of Inc 5000 fastest growing companies for three consecutive years (2017-2019). Fastmore was founded with one simple idea in mind to raise the bar in logistics service and offer the best customer experience by combining the latest technology and customer centric philosophy.
**Our purpose:**
Connecting shippers with carriers while improving the customer and carrier experience through technology, collaboration, and shipment visibility.
**Core Values:**
***Teamwork***- We believe in one goal and one team.
***Passion***- We believe that total success cannot be reached without passion.
***Loyalty***- We are selfishly loyal to our commitments, team, and partnerships.
***Transparency*** We believe in open and honest conversations to drive total accountability.
Job Location 1500 McConnor Parkway, Schaumburg, Illinois, 60173
Email Alert for Customer Service Representative jobs in Schaumburg, IL, United States
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