Sr. Engineer, IT Asset Management (Software Asset Management)
Atlanta, GA, United States
Overview
Job Purpose
Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
This role will be part of a team of information technology professionals responsible for designing and managing the system used to manage hardware and software assets, overseeing asset quality control, and developing process and architectural improvements. This position requires technical proficiency, the ability to translate technical and business needs into action, an eager attitude, professionalism, and solid communication skills.
Responsibilities
Develop and maintain a deep understanding of the software asset lifecycle, IT Asset Management policies, SAM procedures, the data model and functionality of the CMDB as it relates to software asset management tools within ServiceNow
Reporting and Analytics: Develop sustainable and ad-hoc reporting in various platforms to address immediate questions from management and to provide ongoing management and governance tools. Needs to be data and metrics driven
Build, maintain, and support programs designed to keep an accurate inventory of software and license assets throughout the enterprise from procurement to retirement
Identify opportunities for improvement around accessibility and usability of SAM data and drive those improvements
Prepare reports for use by ICE management and by external vendors/auditors
Highly focused on software/license compliance, working to ensure our top vendors remain audit-ready
Develop and maintain documentation related to asset management policies, standards and practices for effective asset life-cycle management
Provide training and support to users and stakeholders as it relates to the SAM process and tools
Serve as a point of contact for the SAM process(es) and integrations
Knowledge and Experience
4+ years of ServiceNow IT Asset Management experience, focused largely on software asset management.
3+ years' experience with SAM Pro
1-2 years of SAM experience with AWS or Azure workloads and/or containers
Advanced data analysis and reporting skills on ServiceNow platform and in other related tools
Understands the ServiceNow tables used to support SAM operations (discovery, counting, reconciliation, etc)
Able to develop work plans based on team goals
Ability to be self-directed in accomplishing team goals; proactively taking ownership of issues, communicating as appropriate.
As needed, develop solutions independently or collaboratively
Strong written and verbal communication skills.
Ability to prepare and give presentations
Ability to multitask, work independently on multiple projects and capable of leading large/complex projects
Ability to perform well under pressure
Ability to create diagrams, business process, workflow and/or entity relationship diagrams
Preferred
Managed and/or participated in vendor audits
Bachelor's degree in engineering, technology, science or related field
Basic programming/scripting skills
Expertise with business intelligence tools such as Tableau
Expertise in Excel formulas, data analysts, and reporting
Schedule
This role offers work from home flexibility of up to 2 days per week.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
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