Outreach manager

Danvers, MA, United States

The Clinical Outreach Manager is responsible for identifying and fostering relationships for client referrals as well as promoting Aware Recovery Care’s unique In-Home Addiction Treatment approach to area clinicians, therapists, hospitals, Employee Assistance Programs, corporations, union groups, and treatment professionals

This role will require travel and connection efforts to expand our Massachusetts business development efforts

This position requires travel up to 60-80% of the time,

Position 1 will cover the south shore territory (Norfolk, Bristol, Plymouth and Barnstable counties)

Position 2 will cover North Shore territory

Can communicate a thorough understanding of ARC’s philosophy of treatment, program specifics, admissions process and criteria

Make face-to-face sales calls, phone and email outreach to potential referral sources

Strengthen existing relationships with referral resources and cultivate new ones through networking, cold calling and other various forms of contact

Attend professional conferences, seminars, and networking events to promote Aware Recovery care and connect with potential referents

Inform industry professionals and consumers about Aware’s services, curriculum, and medical / clinical staff qualifications

Verify current health insurance coverage, benefits and eligibility through the electronic verification system

Involvement in collaborative treatment team planning and coordination : goals for treatment and designation of potential care team based upon client personality, age, gender, and history

Compliant with applicable state and federal regulations (Release of Information, Grievance and Appeals procedures, etc.)

Proficient in operation of CRM (Salesforce) and EHR (Sigmund) software

Tracks contacts, clients, providers, institutions, their hierarchies, referrals in and external referrals made on a daily basis through Salesforce

Knowledgeable of MAT advantages, disadvantages, side-effects, signs / symptoms of overdose / managing withdrawal symptoms

Aware of resources available for specialized providers, comorbidities, dual diagnosis, as well as other levels of care (as-needed)

Maintain contact with client and family throughout the treatment process as needed

Support business operations and attend weekly marketing meetings

Availability for travel and some night / weekend events required

Perform miscellaneous job-related duties as assigned

Annual earning potential is over $100K with a $75-$90K base salary and performance based incentives

Coverage : Health, vision and dental through Anthem Blue Cross Blue Shield, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more

Balance : Competitive Paid Time Off (PTO) plan , 10 paid Holidays, 2 paid floating Holidays of your choice, and 7 Days of Sick Time

Development : Certification / continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development

Retirement : 401(k) retirement plan with 50% employer match up to 4%

Qualifications Proof of auto insurance is required

Education / Experience

High School Diploma or GED equivalent

Responsibilities The Clinical Outreach Manager is responsible for identifying and fostering relationships for client referrals as well as promoting Aware Recovery Care’s unique In-Home Addiction Treatment approach to area clinicians, therapists, hospitals, Employee Assistance Programs, corporations, union groups, and treatment professionals

This role will require travel and connection efforts to expand our Massachusetts business development efforts

This position requires travel up to 60-80% of the time,

Position 1 will cover the south shore territory (Norfolk, Bristol, Plymouth and Barnstable counties)

Position 2 will cover North Shore territory

Can communicate a thorough understanding of ARC’s philosophy of treatment, program specifics, admissions process and criteria

Make face-to-face sales calls, phone and email outreach to potential referral sources

Strengthen existing relationships with referral resources and cultivate new ones through networking, cold calling and other various forms of contact

Attend professional conferences, seminars, and networking events to promote Aware Recovery care and connect with potential referents

Inform industry professionals and consumers about Aware’s services, curriculum, and medical / clinical staff qualifications

Verify current health insurance coverage, benefits and eligibility through the electronic verification system

Involvement in collaborative treatment team planning and coordination : goals for treatment and designation of potential care team based upon client personality, age, gender, and history

Compliant with applicable state and federal regulations (Release of Information, Grievance and Appeals procedures, etc.)

Proficient in operation of CRM (Salesforce) and EHR (Sigmund) software

Tracks contacts, clients, providers, institutions, their hierarchies, referrals in and external referrals made on a daily basis through Salesforce

Knowledgeable of MAT advantages, disadvantages, side-effects, signs / symptoms of overdose / managing withdrawal symptoms

Aware of resources available for specialized providers, comorbidities, dual diagnosis, as well as other levels of care (as-needed)

Maintain contact with client and family throughout the treatment process as needed

Support business operations and attend weekly marketing meetings

Availability for travel and some night / weekend events required

Perform miscellaneous job-related duties as assigned

Benefits Annual earning potential is over $100K with a $75-$90K base salary and performance based incentives

Coverage : Health, vision and dental through Anthem Blue Cross Blue Shield, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more

Balance : Competitive Paid Time Off (PTO) plan , 10 paid Holidays, 2 paid floating Holidays of your choice, and 7 Days of Sick Time

Development : Certification / continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development

Retirement : 401(k) retirement plan with 50% employer match up to 4%

Why You’ll Love This Job

Are you interested in joining a dynamic company that delivers successful in-home treatment to clients with substance use disorder...

If you are a caring, compassionate and capable individual who meets or exceeds the following, we want to hear from you!

Aware Recovery Care (ARC) offers a holistic approach to treatment and changes the way clients receive care throughout the country.

ARC is a year-long, home based, addiction treatment program that works collaboratively with a multidisciplinary team to assist clients in their first year of recovery.

In this workplace, employees are given more freedom to map their paths to growth.

Position Summary

The Clinical Outreach Manager is responsible for identifying and fostering relationships for client referrals as well as promoting Aware Recovery Care’s unique In-Home Addiction Treatment approach to area clinicians, therapists, hospitals, Employee Assistance Programs, corporations, union groups, and treatment professionals.

• This role will require travel and connection efforts to expand our Massachusetts business development efforts

• This position requires travel up to 60-80% of the time,

• There are 2 openings for this position

• Position 1 will cover the south shore territory (Norfolk, Bristol, Plymouth and Barnstable counties)

• Position 2 will cover North Shore territory

Proof of auto insurance is required

• Annual earning potential is over $100K with a $75-$90K base salary and performance based incentives

• Aware Recovery Care is an equal opportunity employer

Benefits Highlights

Coverage : Health, vision and dental through Anthem Blue Cross Blue Shield, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more.

Balance : Competitive Paid Time Off (PTO) plan , 10 paid Holidays, 2 paid floating Holidays of your choice, and 7 Days of Sick Time

Development : Certification / continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development.

Retirement : 401(k) retirement plan with 50% employer match up to 4%

Culture : Great Place to Work certified #GPTW, dedication to diversity, equity and inclusion, and a growing working environment.

In order to be eligible for our full benefits package you must be employed full time at a minimum of 32 hours a week*

Job Duties And Responsibilities

Reasonable Accommodations Statement :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential function

Job Responsibilities

• Can communicate a thorough understanding of ARC’s philosophy of treatment, program specifics, admissions process and criteria

• Make face-to-face sales calls, phone and email outreach to potential referral sources

• Strengthen existing relationships with referral resources and cultivate new ones through networking, cold calling and other various forms of contact

• Attend professional conferences, seminars, and networking events to promote Aware Recovery care and connect with potential referents

• Inform industry professionals and consumers about Aware’s services, curriculum, and medical / clinical staff qualifications

• Verify current health insurance coverage, benefits and eligibility through the electronic verification system

• Involvement in collaborative treatment team planning and coordination : goals for treatment and designation of potential care team based upon client personality, age, gender, and history.

• Compliant with applicable state and federal regulations (Release of Information, Grievance and Appeals procedures, etc.)

• Proficient in operation of CRM (Salesforce) and EHR (Sigmund) software

• Tracks contacts, clients, providers, institutions, their hierarchies, referrals in and external referrals made on a daily basis through Salesforce

• Knowledgeable of MAT advantages, disadvantages, side-effects, signs / symptoms of overdose / managing withdrawal symptoms

• Aware of resources available for specialized providers, comorbidities, dual diagnosis, as well as other levels of care (as-needed)

• Maintain contact with client and family throughout the treatment process as needed

• Support business operations and attend weekly marketing meetings

• Availability for travel and some night / weekend events required

• Perform miscellaneous job-related duties as assigned

Qualifications

• Education / Experience

• High School Diploma or GED equivalent. Bachelor’s Degree preferred.

• LCSW or similar clinical licensure preferred.

• 2 Years of Business Development Experience required

• Willing to do some travel and night / weekend events

• Key Competencies :

• Exemplifies a high degree of Emotional Intelligence when working with referral sources, clients, and colleagues

• Knowledge and understanding of the disease model of addiction, treatment, and recovery, including Aware’s programs and operations

• Ability to work within a team environment

• High ethical standards

• Strong sense of purpose in relation to helping referrals, both those who become clients and those who do not

• Disciplined in work ethic as an often field-based employee

• Professional and proficient written and verbal communication

Type : Full Time (Salaried)

Job ID : 119192

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Last updated : 2024-02-01 Company information

Mid-market companies and entrepreneurs trust Talentcare to ensure their growth and profit are never constrained by talent. Thousands of companies use Talentcare’s platform of solutions to make hiring and retention of their frontline workforce easy. As a result, clients attract more of the right job candidates, become the employer of choice, and hire loyal, high-performing employees.Born in Austin, Texas, Talentcare has a habit of listening to its clients and enhances value through a curated partner ecosystem of talent solutions and integrations.

Employment, Retail, Financial Services, Technology, Hospitality, Pharmaceuticals, Information Technology and Services, Healthcare, Management Consulting, Human Resources

Privately Held

Founded: 2013

Austin, Texas

Company Specialties:

Employment Branding, Career Sites, HR Technology, Applicant Tracking System, Job Boards, Reputation Management, Data Analytics, HR Reporting, Recruiting & Staffing, Hourly Recruiting, Retail & Consumer Services, Business Services, Healthcare Services, Restaurant & Food Services, Franchises, Mutli-Brand Companies, Talent Acquisition, Talent Retention, and Recruitment Marketing

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