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Tulip Interfaces
Somerville, MA, United States
Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform
Job Source: Tulip InterfacesTransPerfect
Boston, MA, United States
TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Job Description 1.0 OVERVIEW The Customer Success Manager is responsible for the global account
Job Source: TransPerfectPentera
Boston, MA, United States
Come Hack With Us! Join us on our mission of protecting organizations against the most advanced attackers in the world! Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a resul
Job Source: PenteraBynder Inc.
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies an
Job Source: Bynder Inc.Memfault
Boston, MA, United States
As one of the first members of our customer success team, you will have the unique opportunity to shape the go-to-market strategy, product, and culture at an early-stage start-up. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside
Job Source: MemfaultLogRocket
Boston, MA, United States
About LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - thr
Job Source: LogRocketBerkshire Grey
Bedford, MA, United States
About Berkshire Grey: Berkshire Grey is revolutionizing the way we approach logistics and automation. As an industry leader in robotics and AI solutions, we deliver cutting-edge technology to improve efficiency and innovation. Our team is growing, and we are looking for a dynamic Customer Success Manager to join us on this exciting journey. Posit
Job Source: Berkshire GreyInternational Data Group Inc.
Needham, MA, United States
Overview IDC is seeking a Customer Succeess Manager. This role is a key competitive differentiator for IDC’s solutions and requires a dynamic, self-starter who is highly customer-centric and possesses strong leadership skills. In this position, the Customer Success Manager will work with IDC's IT Supplier clients to proactively drive value while
Job Source: International Data Group Inc.Waltham, MA, United States
Role Description & Responsibilities:
Here at DASSAULT SYSTEMES (3DS), we empower people with passion to change the world. Let us open new horizons together with the power of 3DEXPERIENCE virtual universe!
* We are seeking a Customer Success Manager who can cultivate lasting customer relationships, advocating for their needs and ensuring satisfaction.
* Resolve inquiries swiftly, delivering personalized experiences and adhering to agreements.
* Drive successful deployment of 3DS solutions, ensuring they meet or exceed expectations.
* Implement strategies for engagement and satisfaction within online communities.
* Mediate conflicts and provide timely solutions to member concerns.
* Collaborate closely with professional services, product management, support, and sales teams.
* Maintain meticulous project data accuracy to facilitate solution convergence and mitigate risks.
* Develop and deliver Customer Success Services as outlined in contracts and service offers.
* Hold yourself accountable for flawless execution of service level agreements.
* Bridge Out of the Box (OOTB) gaps to ensure timely go-live.
* Handle business escalations adeptly through holistic situation assessment and resolution.
* Masterfully manage tasks and oversee multiple projects, navigating internal and external constraints.
Qualifications:
* Bachelor's degree required, preferably in a relevant field.
* 2 to 8 years of successful software deployment experience preferred.
* Background in customer deployment and/or R&D is advantageous.
* Experience with 3DS software and knowledge of 3DExperience are pluses.
* Familiarity with SaaS environments and social media/community management tools is desirable.
* Customer-centric mindset with strong organizational skills.
* Proficiency in business value, process acumen, and project implementation.
* Demonstrated perfect execution profile and understanding of 3DS company operations.
* Knowledge of sales, services, R&D, and support processes/tools.
* Ability to capitalize on knowledge, manage change, and communicate effectively.
* Understanding of business processes is beneficial.
Diversity statement As a game-changer in sustainable technology and innovation, Dassault Systemes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future. Compensation & Benefits Dassault Systemes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays. Equal opportunity In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
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Customer Success Manager jobs in Waltham, MA, United States
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