Implementation manager

New York, NY, United States

About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L'Oreal, and Vanguard to transform the way they work.

Our all-in-one solution makes it easy to deploy customized AI apps and workflows that accelerate growth, increase productivity, and ensure compliance. Designed to provide enterprise-grade accuracy, security, and efficiency, Writer's suite of development tools is supported by Palmyra - Writer's state-of-the-art family of LLMs - alongside our industry-leading graph-based RAG and customizable AI guardrails.

Founded in 2020 with offices in San Francisco, New York City, and London, Writer is backed by strategic investors, including ICONIQ Growth, Insight Partners, WndrCo, Balderton Capital, and Aspect Ventures.

Our team of over 200 employees thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.

About this role

Great writing, for everyone. It's our vision for Writer, and our customers' vision for their teams. We're looking for an Enterprise Implementation Consultant whose top priority is helping customers onboard and realize value quickly across their teams with Writer. Our Product is adopted across an Organization so we need someone who is comfortable in a complex customer relationship environment navigating many relationships, uncovering a variety of use cases and project managing deliverables to drive value across their business.

As one of our founding Enterprise Implementation Consultants, you'll be on the ground-floor helping us build processes for onboarding for our largest Enterprise customers.

You'll be reporting to the VP Customer Success and be working very closely with our other customer success managers in building a World Class CS org.

Your responsibilities

Act as the owner of our implementation process for our most strategic customers, ensuring we're hitting key value-based outcomes of first value for activation and adoption

Develop and project manage the customer's implementation plan, including the milestones, key owners and accountabilities

Work across numerous customer stakeholder groups, workstreams and use-cases to deploy, all while seamlessly managing the implementation roadmap and rapid delivery of value

Coordinate the configuration of a customer's Style Guide and provide strategic advice to optimize in the product

Develop expertise as an advisor of best practices in leveraging AI to deliver on-brand content at scale

Drive transformational change management expertise by prescribing how a customer should build a generative AI program to drive durable value and adoption at scale

Provide in-product enablement and training to admins, and end users on their specific use-cases

Work closely with your CSM, Technical Account Manager and AE partners to facilitate a smooth transition from evaluation to implementation and habit-forming

Overcome barriers to implementation, unblocking challenges as they arise, including infosec, IT and change management related hurdles

☆ Is this you? 5+ years in a Implementation Consultant, Engagement Manager role in Enterprise B2B SaaS

Experience with large user deployments for Fortune 100 companies, spanning many use-cases, business units, across thousands of users

Highly consultative - able to uncover use-cases, identify business needs and map to a Writer solution

Excellent project management skills, able to juggle multiple priorities, prioritize and create the right accountabilities for success

Experience managing and building relationships across multiple stakeholder levels, including C-Level at Fortune 100 organizations

Experience in the art of Change Management. You know how to motivate, unblock and overcome barriers to large, transformational change

Excellent problem-solving skills

Knowledge of editorial processes or working with Content Marketing, Technical Writing or UX teams a real plus

Consulting experience at a big 4 firm a plus

And: Proactive communication skills, both sync and async

Intrinsically motivated: you set the highest possible bar for what you build, write, ship

Incredibly curious and an active listener

A great presenter

A genuine leader

A connection to our mission of Great writing for everyone

A natural affinity to our values of Connect, challenge, own

Curious to learn more about who we are and how we operate? Visit us here

Benefits & perks Generous PTO, plus company holidays

Medical, dental, and vision coverage for you and your family

Paid parental leave for all parents (12 weeks)

Fertility and family planning support

Early-detection cancer testing through Galleri

Flexible spending account and dependent FSA options

Health savings account for eligible plans with company contribution

Annual work-life stipends for:

Home office setup, cell phone, internet

Wellness stipend for gym, massage/chiropractor, personal training, etc.

Learning and development stipend

Company-wide off-sites and team off-sites

Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.