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Persona
New York, NY, United States
At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze a
Job Source: PersonaMaxor
, United States
Overview The Implementation Manager will have ownership and accountability for assigned employers, strategic partnerships, and/or health plan/pharmacy benefit implementations. They will serve as the primary point of contact and project manager during the implementation and will be responsible for internal coordination with sales, account manageme
Job Source: MaxorSchooLinks
, United States
SchooLinks is seeking an Implementation Manager to join our Solutions Team. This role will focus on implementing our Course Planner solutions to allow students on SchooLinks to plan their path forward after graduation. In this role, you’ll be responsible for overseeing the implementation of this product from start to finish, working alongside each
Job Source: SchooLinksWriter Corporation
New York, NY, United States
About Writer Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L'Oreal, and Vanguard to transform the way they work. Our all-in-one solution makes it easy to deploy custo
Job Source: Writer CorporationBluewater Software Corp Defunct
New York, NY, United States
Job Title: Implementation Manager About Us LemonEdge is a growing London-based FinTech company striving to revolutionise back-office financial services technology. LemonEdge launched in March 2020 with its first product, LemonEdge Capital, in October 2020. Since then, the platform has generated global attention from top Alternative Investment ins
Job Source: Bluewater Software Corp DefunctMidas Consulting
New York, NY, United States
Job Title : Implementation Manager Location : New York City NY Job Description: Lead multiple simultaneous client engagements Serve as the main point of contact for the clients throughout the implementation process Interface directly with client stakeholders across the front, middle, and back office Review project requirements and trade workflow t
Job Source: Midas ConsultingSlang
New York, NY, United States
Company Summary: Slang.ai is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences. At Slang.ai, we foster a culture of innovation, inclusivity, and g
Job Source: SlangGanymede
, United States
Ganymede is building AWS for the sciences, with a mission of improving the world through better automation outcomes. We believe that the highest leverage approach to speed up science is through better software and data connectivity. As a Senior Implementation Manager at Ganymede, you'll spearhead our complex enterprise implementations with clients
Job Source: Ganymede, , United States
Ganymede is building AWS for the sciences, with a mission of improving the world through better automation outcomes. We believe that the highest leverage approach to speed up science is through better software and data connectivity.
As an Implementation Manager at Ganymede, you'll spearhead and manage implementations with clients, wearing many hats to do whatever it takes to get the job done - and ultimately delivering the value we promise of automating and accelerating the sciences for the betterment of society. This will include:
Responsibilities Client Management: Serve as the primary point of contact for clients throughout the implementation process, building strong relationships, understanding their needs, and ensuring their satisfaction with the software solutions provided by Ganymede.
Project Management: Lead and manage end-to-end implementation projects, maintain accurate and up-to-date documentation ensuring timely delivery, adherence to project scope, and effective resource allocation within internal and external project members.
Requirement Analysis: Collaborate closely with internal teams, clients, and stakeholders to gather and analyze requirements, identifying key objectives and deliverables.
Solution Design: Work hand-in-hand with the solution engineering team to define and design software solutions, ensuring alignment with client needs and technical feasibility while adhering to platform standards. Collaborate with the Ganymede Product and Engineering teams to devise solutions that work for our customers.
Risk Assessment: Identify and own potential risks and issues that may impact implementation timelines or project success, develop mitigation strategies, and proactively communicate with stakeholders to ensure minimal disruption to operations.
Commercial Support: Work closely with the Ganymede Commercial team during the sales cycle to translate customer requirements into services agreements for implementation. Also work with the team to ensure a smooth sales to implementation handoff.
Continuous Improvement: Continuously evaluate and identify opportunities for process improvement and optimization in implementation methodologies, tools, and frameworks, aligning with Ganymede's commitment to technological advancement.
This role supports working from home as Ganymede does not have a physical office presence, but candidates must be willing to travel to customer locations and quarterly company onsites. As part of an implementation team in a fast growing company, Implementation Managers are also expected to travel up to 30-40% of the time depending on the customer.
Our Principles
Improving lives through better medicine: we’re intensely mission-focused, and are building a highly scalable business to make an impact on society.
Kindness: we come from a future where all human beings are treated with dignity, inclusivity, and active empathy, so we apply that to ourselves first in how we hire and treat each other.
Transparency: we are one team, and hold that openness is foundational to ensuring fairness, and that our actions tie to our shared mission.
Accountability: we believe that trust is the basis for building anything substantial, and stems from our being accountable to ourselves and each other.
Requirements
3+ years of experience in a client-facing services role with a focus on client-facing implementation or project management role at a technology company
Minimum of Bachelor's degree in Life Sciences, Biotechnology, Computer Science or a related field
Strong technical background with in-depth knowledge of software development concepts, web technologies, databases, and system integrations
Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams, clients, and external stakeholders
Strong problem-solving and analytical abilities, with a detail-oriented approach to project management and troubleshooting
Demonstrated ability to handle multiple projects simultaneously and prioritize tasks effectively in a fast-paced, dynamic environment
Results-focused attitude with a strong sense of accountability and ownership
30-40% travel to client sites across US, but may be higher if on the west coast.
Pluses (but not required by any means!):
Experience in a SaaS product or in the life sciences industry
Academic experience in biology or the hard sciences
Experience coding in some form
Experience working within a quality, compliance, or GxP framework
Benefits
Remote-first role and culture, with periodic reimbursed travel for the team to meet together
Significant equity as an early employee
Unlimited PTO & sick days
Best-in-class life insurance (Basic, Voluntary & AD&D), health care (Medical, Dental & Vision), and disability
Family leave (Maternity, Paternity, Caregiver)
Salary Range 120K-150K
Email Alert for Implementation Manager jobs in , , United States
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