Housing Counseling Supervisor
Baltimore, MD, United States
Job Description Job Description The Opportunity The Baltimore Regional Housing Partnership (BRHP), which operates the Baltimore Housing Mobility Program, is a 501(c)(3) that assists over 4,000 qualified families in moving from areas of concentrated poverty and obtaining quality and affordable housing in communities with strong schools, low crime, and ample job opportunities in high opportunity areas within Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties.
BRHP seeks a Counseling Supervisor who cares about providing the best service to low-income families and whose duties include monitoring counseling staff to ensure they are meeting and/or exceeding BRHP performance standards in accordance with the Program’s administrative policies and procedures. The Counseling Supervisor will support BRHP’s mission, vision, and values by providing effective supervision to the counseling team and excellent customer service to a diverse client population. Conducting all job functions according to BRHP’s Administrative Plan, Housing and Urban Development (HUD) regulations, the Thompson settlement agreement, and other state and local requirements, the position requires someone that can serve as an organization-wide leader and demonstrate competencies and values of BRHP.
Essential Duties and Responsibilities The below statements are intended to describe the general nature and scope of work for the Counseling Supervisor. This is not a complete listing of all responsibilities, duties, or skills required.
Lead and supervise a team of 3-5 counselors in providing high quality counseling services for clients
Ensure compliance with BRHP’s Administrative Plan, Standard Operating Procedures, HUD Regulations, and the Thompson settlement agreement
Track counseling efforts for quality and efficiency
Determine staff training needs; provide appropriate training and coaching to improve performance
Monitor and approve staff timesheets, performance plans, evaluations and disciplinary actions
Provide recommendations for enhancements to the Yardi and SharePoint software platform
Ensure staff provides professional and comprehensive customer service to internal and external customers
Monitor counselor workflow of housing assistance requests
Track and prioritize internal referrals to Project Based Voucher properties
Customize counselor follow-up of Individual Training Plans
Approve applications requests for financial assistance for supplemental program offers
Approve requests for security deposit loans and draft repayment agreements
Provide long-term client needs assessment follow-up
Approve voucher extension requests
Track and analyze reports of neighborhood discrimination move suppression
Provide excellent customer service to participants, landlords, co-workers, clients and vendors
Evaluate procedures and processes to provide recommendations for program excellence
Promote open communications between teams, departments and divisions
Assist in recruiting, selecting, and training new hires
Schedule and manage weekly team meetings, relaying team targets, and suggesting shifts in individual duties to meet program needs
Analyze productivity patterns and explain anticipated needs with management team
Perform other duties as assigned
General Requirements Honesty and integrity
Professional behavior and respect for colleagues, clients and external partners
Collaborative, supportive approach to work, open-minded to learning new process with an ability to manage change
Track record of reliable attendance and punctuality
Strong work ethic
Ability to work in a fast-paced, team environment
Ability to handle and prioritize multiple projects, deadlines, and excellent time management
Experience working with a diverse population
Counseling Supervisor Required Knowledge & Skills Ability to effectively supervise, coach and motivate staff
Ability to gain thorough knowledge of BRHP’s policies and procedures
Ability to act as a representative of the Baltimore Regional Housing Partnership to the public
Experience providing effective, direct counseling services to low-income clients
Ability to interpret and implement regulations pertaining to the program
Excellent interpersonal, interviewing, counseling and communication skills
Excellent customer service and organizational skills
Careful attention to detail
Qualifications Bachelor’s degree from a regionally accredited institution in Social Work, Counseling, Psychology, Social Science or a closely related field; 3 years of work experience providing direct counseling services to a diverse client population; and
3 years of supervisory experience for a public agency or related experience in social service or community service field
Valid Maryland driver’s license and automobile insurance required
Preferred Qualifications Master’s degree from a regionally accredited institution in Public Administration or Social Science
Licensed Social Worker
Prior experience working with a Housing Choice Voucher program or other affordable housing program
Knowledge of Efforts to Outcomes and Yardi software
How to Apply Submit a cover letter tailored to the Counseling Supervisor opportunity and resume
For more information about the organization, visit www.brhp.org
Job Type: Full-time, Exempt
Salary: $65,000 annually (firm)
**Please note: Though we are currently operating under a hybrid work model, an onsite/in-office presence is required! In addition, under the guidance of the Equal Employment Opportunity Commission (EEOC) on workplace COVID19 vaccination policies and in accordance with BRHP’s duty to provide and maintain a workplace that is free of known hazards to protect the health of our employees, their families and our customers, BRHP requires employees to provide proof of the COVID-19 vaccination when asked. Effective July 1, 2021, newly hired employees must provide proof of the COVID-19 vaccination (including initial doses or booster) at Onboarding or at hire. Only an approved reasonable accommodation will be accepted to be exempted from this requirement for newly hired employees. If proof of the COVID-19 vaccination is not provided at or before Onboarding, then a negative COVID-19 test taken within the last 72 hours must be submitted on your first day in the office. **
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