Operations Specialist (Product Liability)

Ridgefield Park, NJ, United States

Operations Specialist (Product Liability) Ridgefield Park, United States | Posted on 02/14/2024

TITLE: Operations Specialist (Product Liability)

POSITION TYPE: Full Time (W2)

LOCATION: Ridgefield Park, NJ

ABOUTWorldLink:

WorldLinkis a rapidly growing information technology company atthe forefront of the tech transformation. From customsoftware development to cloud hosting, from big datato cognitive computing, we help companies harnessand leverage today’s most cutting-edge digitaltechnologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place todream and do. These are just a few words that describewhat life is like at WorldLink. We embrace a culture ofexperimentation and constantly strive for improvement andlearning.

We takepride in our employees and their future with continuedgrowth and career advancement. We put TEAM first. We are acompetitive group that like to win. We're grounded byhumility and driven by ambition. We're passionate, andwe love tough problems and new challenges. You don'thear a lot of "I don't know how" or "Ican't" at WorldLink. If you are passionate aboutwhat you do and having fun while doing it; tired of rigidand strict work environments and would like to work in anon-bureaucratic startup cultural environment, WorldLink maybe the place for you.

We arelooking for an Operations Specialist who will be responsible for supporting the Product Liability Ops team’s growing need ofinventory management and logistics of products and manage refund/exchangeprocess as well as parts retrieval process. You must have an eye for detail, a keen analytical mind, and the ability to handle a systemwith numerous moving parts. This often high-pressure position will you to perform at the apex of their abilities. Our goals are to make ourprocesses as efficient as possible, maintain good relationships with suppliers,distributors, and vendors, and keep our customers happy.

Roleand Responsibilities:

Coordinate transportation providers to ensure prompt andproper movement of shipments, prepare/review shipping documents, tracking andfixing shipping errors, ensuring quality of all services to meet the requiredstandards.

Analyze end-to-end processes that customers experience andparticipate in providing suitable resolutions accordingly and in controlled& monitored turnaround time for each action of logistics process.

Identify/resolve bottleneck of customer care status and resolve with internal/externalstakeholders.

Retrieval part/unit to be sent to required destination, local/HQ, intimely manner.

Learn overall operations across different lines of business andleverage those understandings to ensure the direction of projects andactivities to support stakeholder needs.

Perform and monitor Ops agents in analyses to identifyopportunities and develop actionable recommendations through a rigorous,data-driven process; work proactively to uncover areas within the business todrive performance improvements to unlock productivity and accelerate execution.

Support other team members in customer care and serviceorder submission/logistics data analysis/data entry/track & maintaintrackers, reports, etc.

Prepare case summary to revisit and conclude withimprovement plans.

Support ad-hoc project management and update SOP of all tasks.

Required Experience and Education: Associate or Bachelor's Degree (required).

Experience with business process design/improvement,including gathering requirements, documenting workflows and developingspecifications (business framework and wireframe design, technical and QAdocumentation).

Necessary Skills and Attributes: Self-motivatedindividual with the ability to thrive in a team-based orindependent environment.

Detail-oriented with strongorganization skills.

Ability to work in afast-paced environment.

Limited supervisionand the exercise of discretion.

Korean bilingual - fluency in English/Korean (preferred).

Proficient in Outlook and Excel.

Advanced knowledge of Excel.

Physical Demands: Thephysical demands described here are representative ofthose that must be met by contract employee tosuccessfully perform the essential functions of thisjob. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essentialfunctions.

Whileperforming the duties of this job, the contract employee isoccasionally required to stand, clean, crawl, kneel, sit,sort, hold, squat, stoop, stand, twist the body, walk, usehands to finger, handle, or feel objects, tools orcontrols, reach with hands and arms, climb stairs or laddersand scaffolding, talk or hear, and lift up to 20 pounds.Specific vision abilities required by the job includeability to distinguish the nature of objects by using theeye. Operate a computer keyboard and view a video displayterminal between 50% - 95% of work time, including prolongedperiods of time. Requires considerable (90%+) work utilizinghigh visual acuity/detail, numeric/character distinction, andmoderate hand/finger dexterity.

Performswork under time schedules and stress which are normallyperiodic or cyclical, including time sensitive deadlines,intellectual challenge, some language barriers, and projectmanagement deadlines. May require working additional timebeyond normal schedule and periodic travel.

WHATwe’ll bring:

Duringyour interview process, our team can fill you in on all thedetails of our industry-competitive benefits and careerdevelopment opportunities. A few highlightsinclude:

MedicalPlans

Vision Plan

Short-TermDisability

Long-Term Disability

Critical Illness/ Accident/ Hospital Indemnity/ IdentityTheft Protection

401(k)

WHATyou should know: Oursuccess begins and ends with our people. We embracediverse perspectives and value unique humanexperiences. WorldLink is an Equal EmploymentOpportunity and Affirmative Action employer. All employmentat WorldLink is decided on the basis ofqualifications, merit, and business need. We endeavorto continue our footprint as a diverse organization byhighlighting opportunities for all people. WorldLinkconsiders applicants for all positions without regard torace, color, religion or belief, sex, (including pregnancy andgender identity), age, national origin, political affiliation,citizenship status, marital status, military/veteran status,genetic information, sexual orientation, gender identity,physical or mental disability or any other characteristicprotected by applicable laws. People with disabilities who needassistance with any part of the application process shouldcontact us.

Thisjob description is designed to cover the main responsibilitiesand duties of the role but is not designed to be acomprehensive list of all.

#J-18808-Ljbffr