Remote Customer Service Representative
Chicago, IL, United States
Job Title : Remote Customer Service Representative
Pay Rate : $17/hour
Location: Remote Opportunity, Must be Based in Indiana, Central Time Zone
Job Duties:
Manage a queue of loan applications, ensuring compliance with established quality standards for processing
Initiate outbound calls to customers to verify details on loan applications and collect additional information if required
Resolve customer issues efficiently through phone, email, or fax communication channels
Keep customer accounts meticulously updated with accurate information
Requirements:
Experience in a call center setting is preferred
Proficient in phone communication and verbal skills, with a keen ability to actively listen
Familiarity with CRM systems and their practices
Customer-centric approach with adaptability to various personality types
Strong multitasking abilities, adept at setting priorities and managing time effectively
Must be based in Indiana
Why you should apply:
Company will provide the equipment to perform the job duties
Excellent benefits
Direct hire position
Work from home
Room for growth
Shift: Shifts dependent on ability/need
*Note: All shifts will be on Central Time
Most common shifts:
Sunday 10 am - 6:30 pm, Monday - Thursday 10 am - 6:45 pm
Monday - Friday 11:15 am - 8 pm
Tuesday - Friday 11:15 am - 8 pm, Saturday 8:30 am - 5 pm
Tuesday - Friday 8 am - 4:45 pm, Saturday 8 am - 4:30 pm
Monday - Friday 10:15 am - 7 pm
Monday - Friday 9:15 am - 6 pm
Sunday 9 am - 5:30 pm, Monday - Thursday 11:15 am - 8 pm
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