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Blake Smith Staffing, LLC
city of white plains, NY, United States
Service Manager (HVAC) Company Description: Company is a supplier of specialized HVAC equipment based near White Plains, New York. Over the last several years, Company has developed innovative products that meet the environmental challenges of eliminating the need for fossil fuel sources to provide heating, cooling, domestic hot water and central
Job Source: Blake Smith Staffing, LLCUnited Construction & Forestry
, NY, United States
**Location:** Clifton Park, NY **Type of Employment:** Full Time United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. United Ag & Turf NE serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf NE strives for exceptional customer e
Job Source: United Construction & ForestryVariscale Services and Engineering, Inc.
Secaucus, NJ, United States
At Variscale Services & Engineering, Inc. (VSEI), we believe in the power of people, and we've built our business around the value of our team members. VSEI delivers world-class technology infrastructure solutions spanning public/hybrid cloud and on-premise environments. With unique engineering validation and global deployment capabilities built to
Job Source: Variscale Services and Engineering, Inc.FleetPride, Inc.
, NY, United States
FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the over
Job Source: FleetPride, Inc.Variscale Services & Engineering, Inc.
Secaucus, NJ, United States
At Variscale Services & Engineering, Inc. (VSEI), we believe in the power of people, and we’ve built our business around the value of our team members. VSEI delivers world-class technology infrastructure solutions spanning public/hybrid cloud and on-premise environments. With unique engineering validation and global deployment capabilit
Job Source: Variscale Services & Engineering, Inc.Dandelion Energy
united states
As the Service Manager , you will be responsible for overseeing and managing all aspects of the service operations at Dandelion Energy. This key leadership role requires a strategic thinker, an effective communicator, and an experienced professional in HVAC systems. You will lead a team of service technicians, ensuring the highest level of custome
Job Source: Dandelion EnergyTruGreen
united states
Founded in 1973, TruGreen is the nation's leading lawn care provider, providing lawn, tree and shrub and pest services focused on exceeding its customers needs. The company operates more than 290 locations across the United States and Canada, with more than 14,000 employees. TruGreen is the partner with the local, tailored solutions and science-dri
Job Source: TruGreenAll-Ways Elevator
Brooklyn, NY, United States
Corporate Office5 Davids Drive Hauppauge, NY 11788 PH : 631-563-1240 FX : 631-563-1246 Branch Office62-26 Myrtle Avenue Glendale, NY 11385 PH: 718-628-1240 COMMERCIAL / RESIDENTIAL - INSTALLATIONS & SERVICE Commercial & Residential Elevator and Lift Services in the Long Island, NY & NJ Areas Home About All-Ways E
Job Source: All-Ways ElevatorRidgefield Park, NJ, United States
Location Ridgefield Park, NJ
Service Manager - MUST HAVE ELECTRICAL APPLIANCE EXPERIENCE
About
A leading global home appliances manufacturer of a range of products, including toaster ovens, microwave ovens, blenders, refrigerators, and more. For decades, we have been at the forefront of appliance invention, with more than 1,600 patents and product partnerships with some of the USAs most recognized and trusted brands. Our designs appliances for truly modern living, with features and functionality that always move with the times. As we bring the thoughtful engineering and expert manufacturing that we are known for to American homes, we are focused on a bright future a future that connects you with great appliances to make your life easier. Finding smarter ways to do things is just as important to us as it is to you. As such, we will continue to make the most of modern technology and innovation to create efficient, dependable, and great appliances that our customers will love for years to come.
We are experiencing significant growth and therefore we are expanding our team. In 2020, we launched an entire line of Major Appliances. In 2021, we launched an entire line of Small Kitchen Appliances. Join a team where you can make an impact, where you can grow, and where you can join a winning organization.
**Job Summary**
Detail oriented and dedicated to managing the service activity for our company and handling customer service interactions, reports, and repairs where applicable around the service and support of our products. Responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service partners. The service manager is expected to maintain a strong working knowledge of all industry standards and practices as well as the companys products and services.
**General Accountabilities**
* Delegating and directing service tasks, monitoring the progress of current projects related to service, and managing the service partner relationships to ensure that company objectives are achieved.
* Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
* Assist with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
* Work with our service partner and customer service team to identify part needs. This can include reviewing drawings and industry failure rates to determine the quantities of parts needed for new products.
* Identify and document defect trends and provide relevant documentation to support these trends in an actionable way.
* Provide monthly reports on service activity and regular updates on projects
* Maintain department budgets
* Resolving service desk problems and improving service methods to increase the service partners productivity and customer service.
* Resolving customer service challenges and system issues to improve the rate of first-time resolution for customer service contacts.
* Monitoring department issues and customer complaints to created methods to reduce recurring issues.
* Auditing service calls and customer service interactions to ensure the company is being represented effectively and efficiently.
* Identify ways to reduce costs, returns, and refunds without compromising the customer service or product quality.
* Maintaining a strong working knowledge of industry regulations, restrictions, and laws while ensuring the companys adherence to these same regulations.
**Skills**
* A bachelors degree
* Previous experience in management, service and/or customer service
* A minimum of 5 years experience in the appliance industry
o Knowledge of at least 2 different appliance categories preferred
* Skilled with Microsoft Excel, Microsoft Access
* Experience with SAP and CRM systems preferred
* Strong written and verbal communication
* Comfortable with phone and email communication
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Service Manager jobs in Ridgefield Park, NJ, United States
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