Field Service Manager

Indianapolis, IN, United States

**Field Service Manager**

at Flock Safety Indianapolis, IN While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart **.** Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. Our Field Operations are growing rapidly as our technician team doubled in size in the last 9 months. Flock Safety continues scaling quickly and is seeking the best and brightest to help us meet our goal of eliminating crime in the United States by 25% in the next three years. ****Field Service Manager****

**Eliminate Crime. Build Community.**

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society.

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter.

**About the opportunity**

Flock Safety is currently searching for an experienced Field Service Manager for our Field Operations team. Reporting to the Regional Director, the Field Service Manager will be responsible for the speed, quality and consistency of installations and maintenance of a distributed fleet of equipment to solve crime. They will manage a team of field technicians, working cross functionally with both internal and external stakeholders to minimize the time that it takes for customers to see value from Flock, maximize the potential for solving crime through highly performant hardware, and maintain a world class customer experience throughout the process.

**Some challenges youll tackle**

* People manage team of technicians, electricians, and contractors to complete all warranty repairs and service requests within service level and cost

* Providing first and second level troubleshooting for all service requests

* Coordinating field activities to service sites, either by internal resources or contractors

* Ownership of customer relationships for service provided

* Providing product and service training to customers

* Management of service appointments and work orders

* Communicating opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets

* Perform any other duties as assigned

**About You**

* Experience leading and building teams

* Strong home construction or residential electrical knowledge

* Excellent judgment in customer relations and managing company resources

* Strong written and communication skills in order to communicate with all levels of management

* Ability to travel overnight up to 50% of the time

* Extensive customer service skills

* Detail oriented with the ability to Multitask

* Ability to work under pressure with strict time deadlines

* Strong problem-solving skills

* Ability to work as a team member and interact with other departments

* Computer Proficiency; Google products specifically

* Working knowledge of Salesforce.com desired, but not required

* Fluency in Spanish is desired, but not required.

* General or electrical license desired, but not required.

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Flock Safetys Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

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