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DOCUmation
San Antonio, TX, United States
Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic s
Job Source: DOCUmationPamTen
San Antonio, TX, United States
Project description As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities Image and deploy hardware/software for new hires and acquisitions. Recover and re-image existi
Job Source: PamTenC.H. Guenther & Son
San Antonio, TX, United States
Provide onsite and/or remote technical support to C.H. Guenther end users (90% phone and 10% face-to-face). Ensure proper computer, software and peripheral device operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user IT requests. Duties and Responsibilities:
Job Source: C.H. Guenther & SonBEAT LLC
San Antonio
Job Title: Help Desk Specialist Location: San Antonio, TX Clearance: Secret Certification: CompTIA Security+ + Four years of experience in customer service, at least two of which were on a Help Desk + Experience with Incident management, Problem management, Knowledge management. + Ability to follow established protocols and procedures, and apply in
Job Source: BEAT LLCTaco Cabana
San Antonio, TX, United States
Position Summary: The Tier 1 Technical Support Technician receives calls and emails from customers concerning problems with various hardware and Xpient Software systems. Each call and email received will have a case opened, be documented in our call tracking system, and quality service offered on every action taken within established parameters. T
Job Source: Taco CabanaB.E.A.T. LLC.
San Antonio, TX, United States
Job Title: Help Desk Specialist Location: San Antonio, TX Clearance: Secret Certification: CompTIA Security+ Four years of experience in customer service, at least two of which were on a Help Desk Experience with Incident management, Problem management, Knowledge management. Ability to follow established protocols and procedures, and apply in
Job Source: B.E.A.T. LLC.Gridiron IT
San Antonio, TX, United States
GridIron IT is seeking a Help Desk specialist local to San Antonio, TX. Clearance: Top Secret/SCI Eligible Monitoring and management skills and experience - Experience with ticketing systems (ServiceNow, etc.) are preferred but not required Ability to monitor and interpret system/tool output and understand an issue is present, along with submit
Job Source: Gridiron ITDOCUmation
San Antonio, TX, United States
Position Announcement Position: Help Desk Technician Department: Service Reports To: Call Center Supervisor FLSA Status: Full Time / Non-Exempt / Hourly Location: San Antonio Description The Help Desk Tech (HDT) is responsible for LIVE first level printer and copier problem determination, resolution, incident recording, problem escalation
Job Source: DOCUmationSan Antonio, TX, United States
GridIron IT is seeking multiple NOC Specialist local to San Antonio, TX.
Clearance: Top Secret (SCI Eligible)
PRIMARY RESPONSIBILITIES:
Manage and operate a 24/7/365 NOC for enterprise network monitoring; incident escalation and response; and maintenance and upgrade activities
****DIFFERENT SHIFTS PROVIDED*** Provide Tier 1, Tier 2 (Help Desk) problem identification, diagnosis and resolution of problems.
Provide support for implementation, troubleshooting and maintenance of IT systems.
Manage the daily activities of configuration and operation of IT systems.
Provide assistance to users in accessing and using IT systems.
Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
Provide support of mobile and wireless devices to include smartphones, tablets and hotspots
Assist in testing, applying and maintaining server configurations and related security patches
Assist in maintaining and checking the health of systems and backups to include restore testing
Required Skills/Experience: Associate Degree or equivalent experience
2-5+ years' of IT-related support experience, preferably in a helpdesk or customer support role
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
General knowledge network products and systems
Experience in a rapid paced, time sensitive, high-quality environment
Good technical writing, presentation, and documentation skills
Possess the appropriate baseline certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II (CompTIA Security+ or higher)
An active TOP SECRET (SCI Eligible) DoD clearance
Help Desk Engineer jobs in San Antonio, TX, United States
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