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B.E.A.T. LLC.
San Antonio, TX, United States
Job Title: Help Desk Specialist Location: San Antonio, TX Clearance: Secret Certification: CompTIA Security+ Four years of experience in customer service, at least two of which were on a Help Desk Experience with Incident management, Problem management, Knowledge management. Ability to follow established protocols and procedures, and apply in
Job Source: B.E.A.T. LLC.Schertz-Cibolo-Universal City Independent School District
Schertz, TX, United States
Position Type: Auxiliary/Technology Date Posted: 4/22/2024 Location: Herb Rehmann Auxiliary Complex - Technology Date Available: 2023-2024 Closing Date: Open until filled JOB TITLE: Technician/Help Desk WAGE STATUS: N onexempt REPORTS TO: Technical Supervisor PAY GRADE: T1 ($23.03 - $27.91) DEPT./SCHOOL: Technical Services DAYS: 260 (
Job Source: Schertz-Cibolo-Universal City Independent School DistrictGridiron IT
San Antonio, TX, United States
GridIron IT is seeking multiple NOC Specialist local to San Antonio, TX. Clearance: Top Secret (SCI Eligible) PRIMARY RESPONSIBILITIES: Manage and operate a 24/7/365 NOC for enterprise network monitoring; incident escalation and response; and maintenance and upgrade activities ****DIFFERENT SHIFTS PROVIDED*** Provide Tier 1, Tier 2 (Help Desk)
Job Source: Gridiron ITGridiron IT
San Antonio, TX, United States
GridIron IT is seeking a Help Desk specialist local to San Antonio, TX. Clearance: Top Secret/SCI Eligible Monitoring and management skills and experience - Experience with ticketing systems (ServiceNow, etc.) are preferred but not required Ability to monitor and interpret system/tool output and understand an issue is present, along with submit
Job Source: Gridiron ITTSR Consulting Services, Inc.
san antonio, tx
Role: Helpdesk Analyst Location: San Antonio, TX – Hybrid—onsite 2/remote 3 Job Type: Contract, W2 (**Pls note I am unable to work with subcontracting firms on this role) Duration: 12 months Skills needed: -- At least 1 year Helpdesk Experience -- MS Office Experience -- VDI Support -- WIN 10 Experience -- Good Understanding of TCP/IP/DHCP/DNS Netw
Job Source: TSR Consulting Services, Inc.Taco Cabana
San Antonio, TX, United States
Position Summary: The Tier 1 Technical Support Technician receives calls and emails from customers concerning problems with various hardware and Xpient Software systems. Each call and email received will have a case opened, be documented in our call tracking system, and quality service offered on every action taken within established parameters. T
Job Source: Taco CabanaC.H. Guenther & Son
San Antonio, TX, United States
Provide onsite and/or remote technical support to C.H. Guenther end users (90% phone and 10% face-to-face). Ensure proper computer, software and peripheral device operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user IT requests. Duties and Responsibilities:
Job Source: C.H. Guenther & SonPamTen
San Antonio, TX, United States
Project description As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities Image and deploy hardware/software for new hires and acquisitions. Recover and re-image existi
Job Source: PamTenSan Antonio, TX, United States
Position Announcement
Position: Help Desk Technician
Department: Service
Reports To: Call Center Supervisor
FLSA Status: Full Time / Non-Exempt / Hourly
Location: San Antonio
Description
The Help Desk Tech (HDT) is responsible for LIVE first level printer and copier problem determination, resolution, incident recording, problem escalation, and follow through on Network related activities. HDT’s provide themselves as a technical resource to external customers that are utilizing our connected printers and copiers as well as our imaging software. He/she must be able to clearly identify the issues that our customers are experiencing and determine the level of support that will be required to assist our customers. Ideally, this person will have the skill-set to trouble-shoot minor problems such as paper-jams, error-codes, electrical failures over the phone; up to including more complex issues involving Network-Connectivity.
Responsibilities
Provide network, hardware, software and applications support on networks, printers, copiers, wide format equipment
Communicate and interact with Internal and External customers
Ensure all related activities are accurately tracked and documented
Perform other activities that support DOCUmation’s Aftermarket organization
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
Assist with FM Audit Service Alert implementation and administration
In addition, this position will provide back-up support to Dispatch as needed
Oversee the completion of all administrative aspects of the job on-time and error-free
Update Work Orders timely and accurately
Monitor call-avoidance queue service activity
Oversee, monitor, and work with FSM on call escalation
Provide necessary reports to satisfactorily monitor Field Service
Provide end-user support-resolution as expertise permits using the available tools and processes
Follow up phone calls – Post Call Resolve
Experience & Required Skills Computer related skills, such as Microsoft Office Suite, Word, Excel required, mac environments are a plus
Attention to Detail
Customer service orientation
Teamwork (cooperation)
Work standards (concern for quality)
Technical knowledge/skills
Ability to distinguish between user generated problems, hardware problems and network problems
Knowledge of E-Automate System
Ability to quickly learn software applications
Ability and willingness to provide back up support for Call Center representatives by communicating with customers and internal employees for service calls and supply request
Demonstrated ability to effectively communicate by phone, in writing and-or in person
Demonstrated ability to achieve successful outcomes in handling difficult situations and customers
Demonstrated analytical and troubleshooting skills
Shows initiative and acts independently to resolve problems
Demonstrated ability to manage multiple priorities and follow through on projects-activities to completion
Prior experience in technical services or a call center
Education & Certification High school diploma or equivalent
A+; N+; MCSE or equivalent certification
Physical Requirements Ability to sit for long periods of time
Ability to occasionally stand, stoop, bend, and kneel
Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard
Visual acuity to read printed and electronic documents
Ability to regularly speak clearly so listeners can understand
Ability to understand the speech of others
Occasionally lift 10-30 pounds
Special Requirements None.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.
Help Desk Tech jobs in San Antonio, TX, United States
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