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Account Manager
Seattle, WA, United States
Our Account Manager know what our customer wants and deliver it -- fast, accurate, and with friendly service. We hear and sense customer needs and keep our manager and fellow team members informed. We take pride in every aspect of our work and perform it with energy and enthusiasm. We are strong team players, with a commitment to continuous learning, who provide quality service and products to our customers through true craftsmanship.
Duties:
Greet customers in a courteous, friendly, and professional manner using company procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of needs.
Meet customer requirements by providing personalized solutions.
Assess customer business needs and exceed customer expectations
Critical thinking skills to resolve incidents quickly and consistently
Active listening skills and effective communication strategies
Qualifications:
Bachelor’s degree or relevant equivalent experience
0-3 year(s) work or internship experience
Excellent written and verbal communication skills
Team player who can also produce independent results