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Golden Palace Group
Vincent, CA, United States
The IT department is composed of 4 entities: Infrastructures/Platform & Services, Technology/Architecture & PMO, Online IT Services, Landbased IT Services.You will be part of the “Infrastructures/Platform & Services” entity. The mission of this department is to power up and safeguard the entire tech playground, featuring a battalion of servers and
Job Source: Golden Palace GroupBowman Williams
Beverly Hills, CA, United States
Location : Beverly Hills, CA / Salary : $65,000 - $75,000 IT Service Desk Engineer L2 (MSP) Required Qualifications: -Experience with Microsoft 365, Microsoft desktop and server systems, Active Directory, and Azure -SharePoint Administration -Office 365 cloud troubleshooting: 2 years -Networking – TCP/IP, DNS, DHCP, Routing, IPSEC, and SSL VPN, Fi
Job Source: Bowman WilliamsBowman Williams
Los Angeles, CA, United States
IT Service Desk Engineer – Level 2 (MSP) IT Service Desk Engineer – Level 2 (MSP) IT Service Desk Engineer – Level 2 (MSP) Overview: We are celebrating 28 years as a premier Managed IT, Cybersecurity, and Cloud Services Provider that feeds the technology demands and network needs of small and medium-sized businesses in the LA market and beyond
Job Source: Bowman WilliamsBowman Williams
, CA, United States
IT Service Desk Engineer Level 2 (MSP) IT Service Desk Engineer Level 2 (MSP) We are a Cloud Services Provider specializing in IT Consulting, Cloud-Computing, Networking, Security, and providing Backup & Recovery for businesses located in Los Angeles. We maintain a client base across multiple industries allowing our team to work with a wide bread
Job Source: Bowman WilliamsThe Regents of the University of California on behalf of their Los Angeles Campus
Los Angeles, CA, United States
Special Instructions to Applicants Please upload cover letter and resume combined. Department Summary The Office for Research Information Systems (ORIS) is a part of the Office of Research Administration (ORA) which supports the UCLA research program by providing leadership, professional guidance and administrative services to faculty, departme
Job Source: The Regents of the University of California on behalf of their Los Angeles CampusJobot
Los Angeles, CA, United States
Hybrid - Local to Los Angeles, CA - The service desk area is a 24/7 operation and candidate must be agreeable to work nights, weekends, and holidays as required. This Jobot Job is hosted by: Brett Walker Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $100,000 - $127,000 per year A bit about us: L
Job Source: JobotPaul Mitchell Schools
Los Angeles, CA, United States
Paul Mitchell The School - Sherman Oaks is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Service Desk Coordinator Role The Service Desk Coordinator is professional and has service experience and basic guest service communication skil
Job Source: Paul Mitchell SchoolsOdesus, Inc.
Los Angeles, CA, United States
Job Location – Los Angeles, CA (Hybrid) Type - Direct Hire Rate – $100,000.00 - $127,000.00 (exempt) Summary: The Service Desk Manager will be responsible for overseeing all related operations of the support center, servicing all internal and external customers of our hospital system. The Service Desk provides a centralized resource to ans
Job Source: Odesus, Inc.Los Angeles, CA, United States
Impact is hiring a Service Desk Engineer for our Nationally ranked Best and Brightest Workplace!
The Service Desk Engineer will be utilized in many different capacities to ensure proper management of our Managed IT clients' networks. The Service Desk Engineer will act as an escalation resource for our Unified Support Operations. We strive to make sure our client networks are secure and running optimally. The role of the Service Desk Engineer is a challenging and rewarding position. The role requires a strong technical skill set along with excellent interpersonal skills.The focus of the job at Impact is always Excellent Customer Service.
Impact's Unified Support Service Desk provides 24/7/365 client support. Available shifts are:
- Monday thru Friday 00:00-09:00
Impact Networking All Company Meeting 2022 Q3
Responsibilities
Technical
- Pro-actively monitor client networks. Focused on resolving issues before they affect client operations. This includes utilizing tools such as N-Able,Nerdio, and Cisco Meraki Dashboard.
- Provide tier 2 to 3 company and end-user support remotely as it pertains to the core MIT networking technologies. These include Windows Server, Hyper-V, VMWare, Exchange,Sharepoint, firewalls, switches, BDR solutions, PowerShell, Active Directory, Group Policy configuration, and cloud services such as Office 365, G-Suite, and Azure.
- Identifies, documents, and troubleshoots user computing issues to resolution and maintains customer satisfaction.
- Identifies user problems and works within a structured problem management and resolution process to maintain customer satisfaction.
- Works with other resources and vendors to deliver effective support and management services
Documentation and reporting
- On-time documentation of issues within Impact'sproprietary ticketing system and the CRM we work with, Microsoft Dynamics 365.
- Utilizing Microsoft Dynamics 365 and Impact's proprietary ticketing system for the following:Customer follow-up and feedback.
- Running historical reports to identify reoccurring service disruptions.
- Document problem resolution and processes.
- Assist with on-boarding of new clients and users.
- Install, modify, and repair computer hardware and software.
- Run diagnostic applications to resolve problems.
General
- Participates in ongoing training and attainment of manufacturer certifications.
- Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service.
- Follows a set of standards for documentation of customer network status and activities.
What We Are Looking For
Computer Skills
*Server Administration
- Experience with Windows 2012-2019 Server
- Active Directory management and maintenance
- Microsoft Exchange, SQL, and SharePoint management
- DNS, DHCP, and Remote Desktop Services
- VMWare, Hyper-V and other virtualization technologies
- Storage solutions: SAN, NAS, and Shared Storage
*Firewalls, switches, and other networking technologiesCisco Meraki, HP, and other technologiesDisaster recovery solutions and backup technologies
- Office 365, Azure and other cloud solutions
- Mobile operating systems (IOS, Android, Windows)
- RMM tools such as N-Able,Kaseyaor LabTech
*Excellent remote client support skills
- Strong written and verbal communication skills
- Certifications, Licenses, Registrations
- Microsoft Fundamental and Associate certifications
- CompTIA certifications such as A+, Network+, Security+, etc.
- Cisco certifications
*Other Skills and Abilities
- Able to work independently or as part of a team
- Excellent technical writing ability
*Valued Qualifications (not required)
- 3 or more years relevant experience as a:NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc.
- Experience as part of a Microsoft Partner organization
- Experience working for a managed services organization
Benefits
- 20 days of PTO
- 12+ paid holidays
- Flexible Sick Day Policy
- Paid Maternity & Paternity Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) match & retirement plans
- On-going training & development opportunities
#LI-Onsite
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Service Desk Engineer jobs in Los Angeles, CA, United States
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