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Account Manager (Los Angeles, CA)

Los Angeles, CA, United States

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle.

This is a remote role based out of Los Angeles, California.

In This Role, You Will

Cultivate and build upon existing high-level relationships to serve as a trusted advisor to restaurants

Understand customer needs and identify sales opportunities to sell premium marketing tools

Build and apply data-driven presentations for ongoing business reviews

Achieve company goals and sales objectives set quarterly

Track weekly meeting activity in Salesforce

Assist restaurant management with configuration to optimize reservation flow

Act as an advocate for restaurant customers and resolve cross-functional issues

Act as the high-level point of contact for restaurant customer concerns

Work with the Marketing team to help design and implement restaurant-specific marketing programs and drive participation in promotional programs

Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades

Educate operators about trends in the industry and offer actionable, data driven insights

Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

Please Apply If

Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills

A good listener, capable of understanding restaurants business objectives

Deep expertise in restaurant operations and management including comprehension of P&L and financial statements

Ability to work across many departments to take on problems and achieve results

Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities

Ability to handle objections and comfortable with a consultative sales approach

Confident in the delivery of training and speaking in front of groups

Excellent social and organization skills: task prioritization, effective time management

Strong writing, presentation and interpersonal skills

Analytical and data driven approach for making and supporting business decisions

Knowledge of Google Suite and understanding of Apple products and operating systems

Appreciate working in an unstructured and forward-thinking environment

A few of the benefits you get at OpenTable—

Work from (almost) anywhere; wherever you do your best work

Focus on mental health and well-being

Company paid therapy sessions through SpringHealth

Company paid subscription to HeadSpace

Company-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)

Generous paid parental leave

Generous paid vacation + time off for your birthday

Paid volunteer time

Health, dental & vision plans

401k with company match

Focus on your career growth

Enriched learning and development opportunities

Leadership development

Access to thousands of on-demand e-learnings

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000-$110,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

“Remote work allowed”

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Account Manager (Los Angeles, CA) jobs in Los Angeles, CA, United States

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