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Deltek
Herndon, VA, United States
Deltek is looking for a highly organized and people-oriented Customer Success Manager to join our ever-growing team. Our Customer Success Team is a key component in keeping our clients happy and engaged with our dynamic offerings. If you like challenges and want a departure from a humdrum working environment this may be the right career for you! De
Job Source: DeltekPerformYard
Arlington, VA, United States
Description: Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and e
Job Source: PerformYardQuorum
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaig
Job Source: QuorumClarivate Analytics US LLC
Alexandria, VA, United States
Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving as a conduit between c
Job Source: Clarivate Analytics US LLCIron Mountain Inc
Washington, DC, United States
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustain
Job Source: Iron Mountain IncLulaFit
McLean, VA, United States
Who We Are At lulafit we are redefining amenity management in commercial real estate by activating shared spaces in the modern workplace. We blend creativity with strategic insights to craft solutions tailored to the unique needs and aspirations of our clients and their tenants. Whether it's designing state-of-the-art fitness centers, cultivating e
Job Source: LulaFitSev1Tech LLC
Washington, DC, United States
Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the ECIS platform. The Customer Suc
Job Source: Sev1Tech LLCGoodshuffle Pro
Washington, DC, United States
About the Team: We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've been voted DC's Best Startup and were called one of "DC's Coolest Places
Job Source: Goodshuffle ProWashington, DC, United States
JOB DESCRIPTION
About CoSo Cloud LLC:
CoSo Cloud is a remote work based company with employees located throughout the globe. CoSo provides trusted private cloud managed services to businesses and government agencies that need the highest reliability and security for their high-consequence virtual training and web conferencing. Our customers depend upon us to transform their online Learning and Meeting platform with expert managed services and our private cloud services to support mission critical business use cases.
We are proud of our team of clever, experienced and dedicated employees who consistently inspire and motivate each other. Our competitive compensation, benefits and perks reflect the high value we place on our people. We are always looking to grow our team with people who share our values of open communication, integrity and a dedication to building products that delight our customers.
CoSo Cloud provides professional services for planning, designing, implementing, securing, and managing highly complex, mission-critical networks and systems.
Customer Success Manager Position Summary:
Work closely with internal teams to facilitate guiding the client to a successful onboarding including organizing kickoff meetings, launch plans, and training.
Nurture client relationships with key customer stakeholders and executive sponsors through account management to ensure the optimal customer experience
Coordinate internal teams as the customer advocate for superior service, collaboration and delivery that exceeds expectations
Manage customer relationship-building through product knowledge, proactive planning, and follow through execution
Drive adoption of services and identify upsell opportunities as a solutions consultant based upon the customer’s business use case
Regularly analyze key account performance metrics and make recommendations
Ensure the customer’s contract commitments are being met internally by all service organizations
Assist with the renewal process as required.
Collaborate with cross-functional business and technical teams to ensure the customer’s contract commitments are being met internally by all service organizations
Maintain a deep understanding of our products and solutions – along with customer use requirements vis-à-vis any competitive offerings
Required Skills and Experience:
Direct experience managing customer experiences with technology services - selling and servicing enterprise accounts
Understanding complex partner relationships and knowledge of navigating business relationships
Experience in client facing roles where responsive communications skills are paramount
Managing client expectations around changing priorities and communicating potential risks
Working knowledge of project life cycle and managing multiple projects simultaneously
Strong written and verbal communication skills
Ability to learn new technologies and product features
A relentless self-learner and starter who thrives in a highly dynamic environment
Company Perks:
Healthcare Insurance
Paid Time Off
Basic Life and AD&D
Education Reimbursement
It is the policy of CoSo Cloud LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran, recently separated or other covered veteran, or any other characteristic protected by federal, state, or local law. In addition, CoSo Cloud will provide reasonable accommodations for qualified individuals with disabilities. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.
This is a remote position.
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Customer Success Manager jobs in Washington, DC, United States
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