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HP
Washington, DC, United States
Job Summary Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management resou
Job Source: HPLevel Access
Arlington, VA, United States
The Customer Success Manager will be responsible for driving product adoption and engagement, customer retention, and long-term value for their portfolio of customers. The CSM builds strong and positive relationships with customers, helps define a long-term accessibility roadmap, and clearly demonstrates the ongoing benefits of Level Access's softw
Job Source: Level AccessBlackpoint Cyber
Herndon, VA, United States
Job ID: 2310632 Location: RESTON, VA, US Date Posted: 2023-08-02 Category: Program Management Subcategory: Program Mgmt Schedule: Full-time Shift: Day Job Travel: Yes, 25 % of the Time Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: No Description SAIC, a leader in providing inno
Job Source: Blackpoint CyberKuraray America, Inc.
Washington, DC, United States
JOB DESCRIPTION About CoSo Cloud LLC: CoSo Cloud is a remote work based company with employees located throughout the globe. CoSo provides trusted private cloud managed services to businesses and government agencies that need the highest reliability and security for their high-consequence virtual training and web conferencing. Our customers depend
Job Source: Kuraray America, Inc.Quorum
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaig
Job Source: QuorumDeltek
Herndon, VA, United States
Deltek is looking for a highly organized and people-oriented Customer Success Manager to join our ever-growing team. Our Customer Success Team is a key component in keeping our clients happy and engaged with our dynamic offerings. If you like challenges and want a departure from a humdrum working environment this may be the right career for you! De
Job Source: DeltekInovalon, Inc.
Bowie, MD, United States
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them wi
Job Source: Inovalon, Inc.Sev1Tech LLC
Washington, DC, United States
Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the ECIS platform. The Customer Suc
Job Source: Sev1Tech LLCArlington, VA, United States
Description:
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire!
PerformYard has developed a simple and effective software product that helps drive corporate and staff performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team…that’s where you come in!
The Customer Success Manager (CSM) will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations.
The CSM will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer!
This is a 100% Remote position - now & forever
Requirements
Key Responsibilities:
Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
Establish a trusted advisor relationship with each customer to drive the value of our products
Respond to phone calls and emails to support adoption, usage and expansion within the customer base
Meet or exceed aggressive responsiveness and quality goals
Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
Proactively influence team culture by actively participating in team and company activities and opportunities for feedback
Requirements:
Customer Success Manager should have a minimum of two years of Customer Success, Account Management, Account Support or related experience, preferably in software
Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
Enthusiastic and proactive self-starter with ability to communicate
Empathy for customer experience, and a desire to make customers successful
Understanding or previous use of CRM, Customer Success or Help software tools
Excited to operate in a fast paced start-up environment
BA/BS degree or equivalent experience
Behavioral Requirements:
A desire to do and achieve brilliant things!
Authentically curious, you love learning and improving yourself
Integrity is fundamentally important to you
You want to make a real difference
You are naturally entrepreneurial and Street smart
Benefits
In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.
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Customer Success Manager jobs in Arlington, VA, United States
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