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DebtBook
Charlotte, NC, United States
Debtbook is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Fifth Asset, Inc. is NOT a municipal advisor. In providing its data and technology solu
Job Source: DebtBookBasware
Charlotte, NC, United States
Join Basware as a Customer Success Manager , where you'll drive the seamless adoption & success of Basware products with some of our most strategic customers. As a trusted advisor, your role encompasses driving adoption, ensuring retention, managing renewals, and enhancing overall customer health. We seek a candidate with 1-3 years of relevant expe
Job Source: BaswarePolar Analytics
Charlotte, NC, United States
Job Description Job Description Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. Our mission is to empower indie DTC brands worldwide to grow faster and more profitably! What's Unique About P
Job Source: Polar AnalyticsCharger Logistics
Charlotte, NC, United States
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with th
Job Source: Charger LogisticsPenn Foster
Charlotte, NC, United States
Company Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a bett
Job Source: Penn FosteriTradeNetwork, Inc.
Charlotte, NC, United States
Customer Success Manager Job Summary The Customer Success Manager is focused on proactively consulting strategic customers on procurement processes and dilemmas to drive customer success/product adoption and build strong relationships. The two main goals of the customer success organization are to drive customer retention and identify opportuniti
Job Source: iTradeNetwork, Inc.RingCentral
Charlotte, NC, United States
Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human i
Job Source: RingCentralFlexential
Charlotte, NC, United States
Job Description: This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates
Job Source: FlexentialCharlotte, NC, United States
Overview:
As the Senior Manager of Customer Success, you will play a pivotal role in driving the success and satisfaction of our customers. You will lead a team responsible for retention and adoption strategies, ensuring that our clients maximize the value of our products/services. Your strategic mindset, leadership abilities, and customer-centric approach will be crucial in maintaining strong relationships and fostering growth opportunities within our customer base.
Responsibilities:
- Lead, mentor, and manage a team of customer success professionals, fostering a culture of excellence, collaboration, and customer-centricity.
- Provide guidance, support, and training to ensure the team achieves retention and adoption goals effectively.
- Develop and execute strategies to enhance customer retention rates, reducing churn and increasing overall customer lifetime value.
- Analyze customer data, feedback, and trends to identify areas for improvement and implement proactive retention initiatives.
- Work cross-functionally with sales, marketing, and product teams to align strategies that contribute to customer satisfaction and loyalty.
- Drive product adoption by creating tailored onboarding processes, training programs, and resources to educate customers on product features and best practices.
- Collaborate with the product development team to gather customer feedback and advocate for enhancements or new features that improve user experience and adoption.
- Cultivate strong relationships with key stakeholders and decision-makers among our client base, acting as a trusted advisor to understand their needs, challenges, and objectives.
- Advocate for customers internally, ensuring their voice is heard across various departments to drive improvements and address concerns promptly.
- Establish and monitor KPIs and metrics related to customer success, regularly reporting on team performance, customer health, and retention initiatives' effectiveness.
- Utilize data-driven insights to assess and refine strategies, optimizing customer success operations.
Experience & Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field; Master’s degree preferred.
- Proven experience (5+ years) in leading customer success management or similar role within a B2B or SaaS environment.
- Strong leadership and team management skills with the ability to motivate and develop high-performing teams.
- Excellent communication, presentation, and interpersonal skills to engage with stakeholders at various levels.
- Analytical mindset with proficiency in leveraging customer data and CRM tools (Salesforce.com) to drive informed decisions.
- Demonstrated success in implementing customer success strategies that lead to increased retention and adoption rates.
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Senior Manager of Customer Success jobs in Charlotte, NC, United States
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