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Intercom
Chicago, IL, United States
**Customer Support Specialist** at Intercom Chicago, IL **Communication has changed for people. Its changed for businesses, too.** Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycleacross acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to
Job Source: IntercomSonoma Construction
Chicago, IL, United States
Job Overview We are looking for a Customer Support Specialist for our team. You should be excellent in verbal and written communication skills for this role. You will be expected to have a thorough knowledge about the products and services offered by the company. You are going to be in direct contact with the customers so you should have complete
Job Source: Sonoma ConstructionJB Executives
Chicago, IL, United States
Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Support Specialist position might be what you are looking for!JB Executives is a small, but mighty marketi
Job Source: JB ExecutivesMedtelligent
Chicago, IL, United States
Job Description Everyone needs a good support system, and we’re no different. What makes up a good support system? Great folks like you who strive to make good of any situation they’re faced with. You’ll be the front line of the Domino’s brand and learn everything there is to know about the company – and we mean everything . As the Customer Supp
Job Source: MedtelligentBuildout, Inc.
Chicago, IL, United States
**Customer Support Specialist** at Buildout Chicago ****About Buildout**** In 2010 Buildout pioneered commercial real estate (CRE) marketing automation. Today, with over 35,000 brokers and with 12 of the top 20 brokerages counted as customers, Buildout continues to be the leader in CRE marketing automation in addition to recently launching v
Job Source: Buildout, Inc.JB Executives
Chicago, IL, United States
Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Support Specialist position might be what you are looking for! JB Executives is a small, but mighty marketi
Job Source: JB ExecutivesCars Commerce
Chicago, IL, United States
Be essential at Cars Commerce At Cars Commerce, we're fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Car
Job Source: Cars CommerceIngredion Incorporated
Westchester, IL, United States
Ingredion Incorporated is in search of a Customer Support Specialist, who will enthusiastically serve as a critical point of contact with Ingredion's customer base, from the initial placement of orders for products through their delivery to invoice payment. This position aligns with customer and in role partners with colleagues in Sales, Logistics,
Job Source: Ingredion IncorporatedChicago, IL, United States
Till is seeking a motivated, curious, and self-driven Customer Support Specialist to join our team.The Customer Support Specialist provides guidance and support to our customers and helps them get the most out of the Till experience.
The ideal candidate will have financial services experience and be able to balance an empathetic approach to customer support against the demands of a regulated environment.Customer Support Specialists will collaborate across the organization to achieve customer satisfaction and delight.
What you’ll do:
Provides superior customer service by exhibiting a friendly and professional demeanor, matching the tone and pace of the customer, with the goal of achieving a highly satisfactory outcome. Build trust and rapport by keeping users in the loop and resolving issues quickly and thoroughly.
Managing high-volume inbound support channels. You’re part of the first line of defense in ensuring our customers receive the attention and care they need in a timely manner.
Help customers understand how to get the most out of Till and provide assistance navigating the app.
When problem-solving, uses active listening and comprehension skills to take ownership of issue resolution, complete a thorough evaluation, and demonstrate superior knowledge throughout the remediation process.
Investigative skills to troubleshoot a customer issue; sensitive to customers' patience but thorough enough to provide details to the dev/ops team.
Assist teammates in diagnosing and escalating issues our users encounter using Till’s bug reporting system. Collaborate with team members on feature requests and product improvements.
Who you are:
4-year BA or BS degree required.
At least 1+ years of experience managing a customer support platform with email, chat, and phone (Zendesk preferred)
Thrives in a dynamic and complex business environment, supporting multiple product sets and navigation of diverse system applications. *Extra points for previous start-up experience.
Eagerness to learn and accept challenges.
Strong organizational, time management,and written communication skills.
Familiarity with financial iOS apps (e.g., banking, credit, investments, savings), have used an online banking platform.
Ability to work independently with minimal direction or supervision.
Ability to work some weekends and evenings based on seasonal needs.
About us:
We are a group of parents, kids, entrepreneurs, engineers, and designers who share a common belief: that everyone can be better prepared for the financial realities of the outside world. We built Till to address the headache of moving money within families today while training teens to become smarter spenders for tomorrow.
Till is proud to be backed by experienced institutional and angel investors, including Afore Capital, Alpine Meridian, Elysian Park, Luge Capital, Magnify Ventures, and Sidekick Partners. Based primarily in Boston and NYC, we are taking advantage of all the resources and opportunities these two great cities offer. Till is building a culture that balances accountability and fun, hard work and play, and doing well and doing right.
Benefits and Perks:
Health and dental insurance
Health Savings Account
Flexible vacation and holiday policy
Parental leave (including non-birth parents)
And more!
Till believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We seek a diverse, multi-disciplinary team to build a company and culture that represents who we are and who we serve. Individuals seeking employment at Till are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Till provides standard ranges in order to be compliant with local legislation as well as to provide greater transparency to candidates. The compensation information provided here is based on a good faith estimate at the time of this job posting. The salary range for this position is $40-000 - $60,000 per year . Ranges are based on function, level, and office location, and are benchmarked against similar-stage companies. Exact compensation amounts are determined by multiple factors including but not limited to skill set, level of experience, and office location, and may vary above or below from the amounts listed above.The salary range listed is just one component of Till’s total compensation package for employees. This position may also be eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards in accordance with the terms of Till’s variable compensation plans.
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Email Alert for Customer Support Specialist jobs in Chicago, IL, United States
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