Service Advisor
Alexandria, VA, United States
About Us
Don Beyer Sr., a retired U.S. Army Lt. Colonel, founded Don Beyer Auto Group in 1973. His philosophy of doing business was to take excellent care of each and every service and parts customer and new and used car sales would flow from it.
The Beyer Automotive Group is a family-run business, currently selling and servicing Volvo, Land Rover, Kia, Subaru, Mazda, and Volkswagen across greater Washington DC andShenandoah Valleyat five separate locations.
We are seeking to add ahighly-motivated, customer-focused Service Advisor to handle our service customers' concerns. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and Sales history. Must possess a valid driver's license and be detailed oriented.
What We Offer
Medical, Dental and Vision Insurance
Paid Time off
Paid Holidays
Paid Training
401K
Discounts on products and services
Career advancement opportunities, promote from within
Continued education, manufacturer hands-on and web-based training
Manager in training program
Clean and professional work environment
Competitive wages
Service Advisor responsibilities
Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verifying that the final invoice reconciles with the work performed on the repair order
Explaining all completed work and charges to customers
Requirements:
Minimum 1 year experience in a service advisory role
ADP experience is preferred but not required.
Hyundai experience is a PLUS!
Positive attitude
High volume mentality
CSI focused
Required experience:
Service Advisor, Dealership, Automotive Knowledge: 1 year
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