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Service Advisor

Alexandria, VA, United States

About Us

Don Beyer Sr., a retired U.S. Army Lt. Colonel, founded Don Beyer Auto Group in 1973. His philosophy of doing business was to take excellent care of each and every service and parts customer and new and used car sales would flow from it.

The Beyer Automotive Group is a family-run business, currently selling and servicing Volvo, Land Rover, Kia, Subaru, Mazda, and Volkswagen across greater Washington DC andShenandoah Valleyat five separate locations.

We are seeking to add ahighly-motivated, customer-focused Service Advisor to handle our service customers' concerns. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and Sales history. Must possess a valid driver's license and be detailed oriented.

What We Offer

Medical, Dental and Vision Insurance

Paid Time off

Paid Holidays

Paid Training

401K

Discounts on products and services

Career advancement opportunities, promote from within

Continued education, manufacturer hands-on and web-based training

Manager in training program

Clean and professional work environment

Competitive wages

Service Advisor responsibilities

Greeting customers promptly

Obtaining customer and vehicle information

Clearly reporting all vehicle symptoms as described by the customer

Determining and recommending needed maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and updating customers frequently

Verifying that the final invoice reconciles with the work performed on the repair order

Explaining all completed work and charges to customers

Requirements:

Minimum 1 year experience in a service advisory role

ADP experience is preferred but not required.

Hyundai experience is a PLUS!

Positive attitude

High volume mentality

CSI focused

Required experience:

Service Advisor, Dealership, Automotive Knowledge: 1 year

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Service Advisor jobs in Alexandria, VA, United States

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