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Land Rover Alexandria
Alexandria, VA, United States
About Us Don Beyer Sr., a retired U.S. Army Lt. Colonel, founded Don Beyer Auto Group in 1973. His philosophy of doing business was to take excellent care of each and every service and parts customer and new and used car sales would flow from it. The Beyer Automotive Group is a family-run business, currently selling and servicing Volvo, Land Rover,
Job Source: Land Rover AlexandriaSVG Motors
Washington, DC, United States
Job Summary: We are looking for aService Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. Benefits Compe
Job Source: SVG MotorsJim Coleman Toyota
Bethesda
Job Description Job Description Jim Coleman Toyota is hiring a Service Advisor! Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified profess
Job Source: Jim Coleman ToyotaVolvo Cars of Seattle
Washington, DC, United States
Job Type: Full-time Description: We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-o
Job Source: Volvo Cars of SeattleJim Coleman Toyota Inc
Bethesda, MD, United States
Jim Coleman Toyota is hiring a Service Advisor! Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Au
Job Source: Jim Coleman Toyota IncLexusofrockville
Rockville, MD, United States
Ourisman Lexus of Rockville proudly serves the Rockville community and its surrounding areas.Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know t
Job Source: LexusofrockvilleAuto Skills UK
Washington, DC, United States
SERVICE ADVISOR Basic Salary - £26,000 OTE - £40,000 Location - Washington, West Sussex Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading
Job Source: Auto Skills UKAccel Talent Group
Lorton
Job Description Job Description Salary: $15 to $31 per hour (DOE) Position Purpose: An integral and vital part of the customer service experience is the manner in which service personnel interact with our customers. This position is crucial to achieve the highest customer satisfaction by performing his / her duties in accordance with current OEM
Job Source: Accel Talent GroupMcLean, VA, United States
As a Service Advisor at Lucid, you will be responsible for providing excellent customer service to our clients and ensuring their comfort at all steps of the service process. You will greet clients promptly, consult with technicians, accurately document client concerns for diagnosis and repair, and explain all service options to clients, including time and cost estimates. You will also track all client vehicles through the maintenance and repair process, ensuring that work done meets Lucid's exacting standards before vehicles are returned to clients.
Responsibilities:
Greet clients promptly and offer excellent customer experience at all steps of the service process
Ensure clients thoroughly understand the service process and are comfortable at all steps of their experience
Explain all service options to clients including time and cost estimates
Track all client vehicles through the maintenance and repair process
Consult with technicians regarding appropriate service options where needed
Accurately document client concerns for diagnosis and repair by technicians (write RO)
Follow correct repair order documentation procedures, i.e., The Three C's
Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step
Invoice and collect payment
Perform a thorough redelivery process, ensuring all client needs have been met, clients understand all services performed, and answer any questions that may arise
Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status or to follow up after repairs are completed
Develop rapport with clients leading to lasting relationships
Have a passion for sustainable transportation and changing the automotive industry
Qualifications:
High School Diploma or GED
5+ years providing excellent customer experience
Excellent interpersonal skills
Compassionate and patient demeanor
Problem-solving and creative thinking skills
General automotive knowledge (not required) or willingness to learn
Ability to explain complicated concepts to clients who may not be familiar with industry terminology
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Must possess a valid driver license
Preferred Qualifications:
AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Previous OEM specific EV experience and training
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
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Service Advisor jobs in McLean, VA, United States
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