Account Executive, Government REQ263938

Atlanta, GA, United States

Be unstoppable with us!

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Account Executive, Government position focuses on the customer life cycle, supporting the growth of State and Local Government within an assigned territory. As a Government Account Executive, you will be in charge of growing our presence in the State and Local market, owning the contract renewal strategy, delivering class-leading customer experiences, and growing our revenue and retention rates.

Your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed following T-Mobile's core values.

This strategic sales role requires proficiency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus, and inspirational leadership. Job Responsibilities :

Generate new business opportunities within the portfolio of existing and targeted accounts. Exceed monthly and quarterly sales goals in the various assigned categories while maintaining appropriate customer churn goals. Negotiate agreements and lead the contract negotiations as necessary.

As the brand ambassador within the assigned territory, maintain a high level of in-person customer meetings to build deep client relationships.

Sell the total portfolio of T-Mobile solutions. Do this by engaging in deep conversations with clients to understand how T-Mobile services can tackle client pain points and build win-win scenarios.

Cross-functional relationships with the Account Management, Dedicated care, and other support members of the team to ensure a strong customer life cycle and to maximize the revenue and loyalty of our customer base.

Extensive and effective use of salesforce.com as well as other internal systems to ensure effective reporting, forecasting, and reporting.

As the account lead, will engage in customer presentations and attend events as needed to promote the brand and engage with clients. Will quarterback the account strategy to improve results.

Engage with internal stakeholders to attain specific goals including operations, marketing, legal, compliance, Government affairs, pricing, and others to achieve objectives.

Completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver outstanding service to meet T-Mobile’s productivity and quality standards.

Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.

Demonstrates positive and cooperative behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.

Disburses adjustments and credits as appropriate within established limits and criteria.

Also responsible for other Duties/Projects as assigned by business management as needed.

Education :

High School Diploma/GED (Required)

Bachelor's Degree (Preferred)

Work Experience :

2-4 years Selling to Government (State and Local) accounts. (Required)

Less than 2 years of Extensive customer service experience. (Preferred)

Less than 2 years of Business market sales experience. (Preferred)

Less than 2 years of Wireless industry sales experience. (Preferred)

Less than 2 years of Telesales or technical sales experience. (Preferred)

Knowledge, Skills and Abilities :

Customer Satisfaction (Required)

Sales (Required)

Attention To Detail (Required)

Communication (Required)

Presentations (Required)

Problem Solving (Required)

Analysis (Required)

Customer Service (Preferred)

Microsoft Excel (Preferred)

Technical Sales (Preferred)

Inside Sales (Preferred)

• At least 21 years of age

• Legally authorized to work in the United States

Travel :

Travel Required (Yes/No):Yes

DOT Regulated :

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Never stop growing!

T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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