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OPENLANE
Charlotte, NC, United States
Who We Are At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to fo
Job Source: OPENLANEFlexential
Charlotte, NC, United States
Job Description: This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates
Job Source: FlexentialPenn Foster
Charlotte, NC, United States
Company Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a bett
Job Source: Penn FosterUnite Us
Charlotte, NC, United States
Note about location: This is a remote, work-from-home position with regular travel expectations. Applicants must be physically based in the great state of North Carolina to be considered due to the local customer portfolio covered. About the Role : Unite Us is hiring a self-motivated Customer Success Manager with strong customer and community-facin
Job Source: Unite UsBasware
Charlotte, NC, United States
Join Basware as a Customer Success Manager , where you'll drive the seamless adoption & success of Basware products with some of our most strategic customers. As a trusted advisor, your role encompasses driving adoption, ensuring retention, managing renewals, and enhancing overall customer health. We seek a candidate with 1-3 years of relevant expe
Job Source: BaswareCharger Logistics
Charlotte, NC, United States
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with th
Job Source: Charger LogisticsAvidXchange, Inc.
Charlotte, NC, United States
Overview: As the Senior Manager of Customer Success, you will play a pivotal role in driving the success and satisfaction of our customers. You will lead a team responsible for retention and adoption strategies, ensuring that our clients maximize the value of our products/services. Your strategic mindset, leadership abilities, and customer-centric
Job Source: AvidXchange, Inc.Newsela
Charlotte, NC, United States
The Role As a School Customer Success Manager you will be a vital member of Newsela’s expanding Customer Success organization. You will work directly with our schools and districts to ensure their success and continued adoption of our industry-leading platform. You’ll monitor the health of your portfolio, and will work closely with our internal te
Job Source: NewselaCharlotte, NC, United States
We’re looking for a Customer Success Manager to join us here at Sign In Solutions. As our Customer Success Manager, we are looking for someone with a background in enterprise customer relationship management, dedicated to providing impactful solutions that result in highly successful accounts enabling strong adoption, renewal and upsell.
This is a hybrid role ( 3x/week in the office) based in Charlotte, NC or St Petersburg, FL.
About Us Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker)
Culture: Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are: Customer 1st Respect & Dignity Accountability & Empowerment Honestly & Positivity We're Here To Win Do Good & Give Back Skills: 5+ years of experience in a customer relationship management role in a B2B SaaS based environment
Previous experience working with enterprise level accounts delivering exceptional customer advocacy and advisory
Ability to develop and deliver messages and presentations to technical and non-technical audiences
Strong verbal and written communication skills
Ability to properly set expectations with customers
Listen and understand the customer’s business problems/objectives and leverage product knowledge and experience to provide the best recommendation to meet their needs
Ability to multi-task and manage a high volume of customer projects
Meet deadlines for customer engagements and deliverables
Leverage applicable systems and processes to manage customer projects
Timely and consistent documentation of project history and key deliverables
What You Will Be Doing: Proactively drive key milestones and outcomes as outlined by the customer and in alignment with the program framework
Consistently execute against the defined account processes within the defined program scope
Identify gaps that impact the customer experience, document them, and recommend potential resolutions
Advise customers in the build and testing of their use case
Deliver a superior onboarding experience to the customer by setting and meeting expectations
Mitigate risks proactively to ensure timely execution
Manage a high volume of projects and stay up to date with relevant notes, time entry and project status reporting
Engage with cross-functional teams as needed to complete customer projects and/or drive program initiative
Interface with VP and C-suite executives, both internally and externally, and make product and/or use case recommendations
Stay current on product features and functionality, platform changes, and partner technologies by attending enablement sessions, product release meetings, and other enablement activities to improve product knowledge
Contribute to the growth and evolution of the team by sharing customer and/or industry insights during meetings and driving new ways to improve the customer experience and/or drive better enablement for adoption
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.
Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps: Phone Interview with our People & Culture team Meet with the hiring manager and other members of the team Demo presentation and interview Culture meeting with members of the Sign In Solutions team
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
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Customer Success Manager jobs in Charlotte, NC, United States
ⓘ There was an unexpected error processing your request.
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