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Money Fit by DRS
Charlotte, NC, United States
We’re looking for a Customer Success Manager to join us here at Sign In Solutions. As our Customer Success Manager, we are looking for someone with a background in enterprise customer relationship management, dedicated to providing impactful solutions that result in highly successful accounts enabling strong adoption, renewal and upsell. This is
Job Source: Money Fit by DRSOPENLANE
Charlotte, NC, United States
Who We Are At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to fo
Job Source: OPENLANEPenn Foster
Charlotte, NC, United States
Company Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a bett
Job Source: Penn FosterFlexential
Charlotte, NC, United States
Job Description: This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates
Job Source: FlexentialCharger Logistics
Charlotte, NC, United States
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with th
Job Source: Charger LogisticsBasware
Charlotte, NC, United States
Join Basware as a Customer Success Manager , where you'll drive the seamless adoption & success of Basware products with some of our most strategic customers. As a trusted advisor, your role encompasses driving adoption, ensuring retention, managing renewals, and enhancing overall customer health. We seek a candidate with 1-3 years of relevant expe
Job Source: BaswareAvidXchange, Inc.
Charlotte, NC, United States
Overview: As the Senior Manager of Customer Success, you will play a pivotal role in driving the success and satisfaction of our customers. You will lead a team responsible for retention and adoption strategies, ensuring that our clients maximize the value of our products/services. Your strategic mindset, leadership abilities, and customer-centric
Job Source: AvidXchange, Inc.Newsela
Charlotte, NC, United States
The Role As a School Customer Success Manager you will be a vital member of Newsela’s expanding Customer Success organization. You will work directly with our schools and districts to ensure their success and continued adoption of our industry-leading platform. You’ll monitor the health of your portfolio, and will work closely with our internal te
Job Source: NewselaCharlotte, NC, United States
Note about location: This is a remote, work-from-home position with regular travel expectations. Applicants must be physically based in the great state of North Carolina to be considered due to the local customer portfolio covered.
About the Role :
Unite Us is hiring a self-motivated Customer Success Manager with strong customer and community-facing skills and a passion for health and social care. The Customer Success Manager will be responsible for ensuring customers and community-based organizations achieve their business objectives with Unite Us. This role spans from strategic thinking to tactical execution, with relationship-building at its core, with a specific focus on building buy-in with local stakeholders. You’ll be a key part of a dynamic, cross-functional team, so managing competing priorities and collaborating with others is essential.
What You'll Do :
Manage, grow, and retain a book of business for assigned non-complex small to mid-tier customers with an average $100K CARR
Ensure customers have a high rate of customer satisfaction, adoption, and engagement
Build and maintain strong, long-lasting customer and community relationships with stakeholders, including end-to-end engagement
Collaborate with cross-functional teams to develop and execute a coordinated engagement approach to foster partnerships and ensure the growth and sustainability of customers and our accountable care networks
Develop and iterate on success plans for customers that outline their key objectives and success metrics; identify coordinated strategies, key risks, and solutions to ensure long-term partnership success
Solicit and synthesize customer feedback on a regular basis to serve as the voice of the customer and community partners within Unite Us
Closely manage and monitor accounts to identify and eliminate risk of attrition
You’re a great fit for this role if :
3+ years of professional work experience suggested
1-3+ years of customer success or related work experience preferred
Established Customer Success skills to perform a range of day-to-day activities
Strong communication and interpersonal skills
Excellent project management, problem-solving, and conflict-resolution abilities
Familiarity with SaaS products and the technology industry is a plus
Ability to work collaboratively with cross-functional teams.
Demonstrated ability to take initiative, inspire others, and influence change at all levels
Demonstrated success managing complex projects and scenarios with organization and confidence
Self-starter motivation with strong organizational and time management skills – you make things happen!
Experience analyzing data to pull out insights, tell a story, and drive action
The ability to thrive in a variable and demanding start-up environment - you are solutions-oriented, comfortable with ambiguity, and highly adaptable
A passion for healthcare, human services, and/or public health
Typically requires a bachelor's degree or equivalent experience
Our Mission:
Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.
Environmental Job Requirements and Working Conditions :
This position is remote, U.S. based only. Applicants must be physically based in the great state of North Carolina to be considered.
The pay range for this role is: $70,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
This position may require 10% travel
All team members will be required to pass a background check which includes criminal, employment, and education verification
Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.
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Customer Success Manager jobs in Charlotte, NC, United States
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